The staff was super rude, the hair dryer was broken in our room, there was a thick layer of dust on the lamp, and my husband found mouse poop in one of the beds. I told the woman at the desk and she said, “was there something else?” No apology, no attempt to rectify the situation, nothing. The drawers in the dresser and nightstand don’t close all the way, the ceiling is splitting in the bathroom, and metal in the bathroom was rusting, and the beds were super uncomfortable. I had never stayed at a Holiday Inn Express but had friends who had a great experience so I decided to give it a try. Never again…