Hotel Summer Frente Al Mar

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

Repeat customer! Hotel Summer has all the convenience you’d want in well-priced hotel. Clean. Great staff. Perfect sunset views over one of the best public access beaches. A short, scenic drive from the city’s busy center. Worth noting that the entrance is rather small and adjacent to the highway, which makes it easy to miss. The hotel is also located near the end of Rafael Nuñez Airport’s runway(s), so be prepared to hear a few flights floating by. Be sure to make the most of the hotel’s restaurant and fitness sessions. A solid pick if you want a low key stay away from the fuss.

The hotel is clean and comfortable, the staff is kind. However, the hotel does have access to the beach, it is in front of the beach, a highway in between, the pool is very small. Tour guides in the area are very annoying.

Very nice view from the romantic suite. Near the airport. I Found a Nice resto Nearby but I wouldnt have walked further (woman solo travelling). No access close to get on the beach 👎 Very noisy due to highway. Staff was Nice and enjoying the pool was great.

the room was smaller that I thought, but nice. first day almost no water, and very little hot water. it wasn't untill the 3rd day that hot water was in the room. being on the 7th floor, it took some time to go up into the building. bring cash, room service, or pool service (drinks etc) does not always have a CC. restaurant was actually very good.