Before arrival - couldn’t get hold of anyone via phone, email or Facebook to try and confirm booking. Arrival - someone on reception who didn’t really know what they were doing, didn’t know what forms we had to fill out etc. The room - suppose to have been a superior room. Definitely wasn’t. It wasn’t clean. It was like stepping back in time. Heating wouldn’t work, we had to ask (after it took us 1hour to find someone as the reception was not manned) for someone to come and look the boiler. They did manage to fix this. All the electrical products in the room were all past their test date. Best thing about the room was the bed, it was actually comfy. The hotel - like stepping back in time, old, smelt musty, floor uneven everywhere. Was not worth the money at all. Have emailed several times to ask for a partial refund. Heard nothing as expected.