Sheraton Changchun Jingyuetan Hotel Reviews

Response from Property: Dear guest, thank you very much for choosing to stay at Sheraton Changchun Jingyuetan Yitian Hotel. We are sorry to hear that our service did not meet your expectations. Your feedback is very important to us and is very beneficial to improving the quality of our services. We have conveyed your feedback to relevant departments and will also arrange corresponding training to improve overall service quality. Thank you very much for your valuable feedback and we look forward to your visit again.

Response from Property: Dear guest, thank you very much for taking the time to share your stay experience. We are very sorry to learn that our service did not meet your expectations, and it is even more regrettable that we did not satisfactorily solve your problem before your departure. Children's meals are free for children under 3 years old, half price for children between 3 years old and 12 years old, and full price for children over 12 years old. Maybe because of the smell of the room and the shower in the bathroom, we did not let you have the staying experience that we have always maintained. We are very sorry; you have reported problems with the restaurant, and we have conveyed it to the relevant departments. We hope to receive more information to further solve the problem and provide you and our guests with quality service. I believe that with your help we will do better.