Best Two Star Hotels in Charenton-le-Pont

The hotel is very close to the bus station, so I booked this Ibis to stay. The price is very favorable, the room space is quite large, the sanitation is also good, and the price/performance ratio is very good

We were attracted to this hotel by its low price, and I think that is important to remember throughout this review. For £50 a night you aren’t going to get much! The hotel is well located near to a small shopping center with shops and a bakery. There is also a bus stop outside the hotel which takes you in to the center of Paris in around 10 minutes, and free parking at the front of the hotel. The staff were very welcoming. We arrived at approximately 2030 on our first night. There was no problem checking in and we were relieved to know that there was a bar and restaurant on site as we had my friends daughter with us. However, the staff informed us that the restaurant was closed due to a private party. Essentially, 5 or more coaches of what seemed to be a religious group had arrived and had hired out the entire restaurant. This was not ideal with a child and a diabetic! There are no restaurants within walking distance and we therefore had to muddle our way through ordering a dominos pizza in French online! It would have been good if the hotel had told us that the restaurant would be closed as we would have brought food with us. The numerous coaches also took up most of the parking spaces, which would have made moving the van difficult. We therefore used public transport. On our second night the lifts broke. There was a door to some stairs but the staff informed us that we weren’t allowed to use the stairs. We waited around for about an hour for the lifts to be fixed. Again, this was not ideal with a child after a long day sight seeing!

On the All Accor website, you search (and pay for) a hotel with a 4 * room, clean, with air conditioning and 4 * service. Wrong. You are in an old hotel, with leaking pipes even at the reception (see photo). Basically you are in a Motel, without working air conditioning in the rooms, without working fridge, with a very very hot room that is not clean, without the possibility of sleeping even with open door and open window. However, you can complain, of course. And at the reception: they don't do anything, they tell you they can't do anything about it, they give you a fan that you have to keep on the threshold of the door to let the air in from the corridor. Great solution, so no one sleeps! (see photo) You obviously leave the hotel earlier than the booking, and they (after two hours of discussion, at night, since during the day they didn't warn you that they wouldn't fix the air conditioning and fridge) they write you that they will refund your money, and they write you by when they will refund you. Then you go away sure they will refund you: they wrote it to you! And then they don't. Then you call them back and write to them. And they don't answer you. So probably at the end, if no one will reply to your email, to your complain form, to your calls, you will need to go to a lawyer to have your money back. I will write here the end of this unlucky holyday, when it will come to an end