Guest User
January 22, 2024
We stayed as a family, 4 couples (one with children), during a weekend for a special birthday. The abbey is absolutely magnificent. Its very recent renovation allows you to benefit from the dining rooms and remarkable lounges, a mixture of refinement and comfort, with particularly careful decoration respectful of the place. These spaces exude attention to detail and the desire to provide a unique experience to customers. The area is vast, which allows everyone to benefit from the tranquility of the place. Children are placed at the center of attention with an adorable children's club, an arcade games room, a cinema, and a perfect snack. The rooms are warm and very comfortable. The heated outdoor swimming pool allows you to enjoy it, even in snowy weather. Which makes the experience unique. All the ingredients come together to make this place an ideal place for family rejuvenation. But, our experience is ultimately mixed, because our reservation for THE birthday lunch was lost (despite a reservation made by telephone with the rooms, 3 weeks before arrival, then confirmed when the teams call you before your arrival). The on-site staff of course apologized, but were unable to find us a table at the very popular Sunday brunch, explaining to us rather clumsily that the other customers had reservations... We ended up enjoying this excellent brunch another day. The hotel management gave us welcome attention. But, we must admit that this oversight, very inopportune, ultimately leaves us with a bitter taste. The employees are, like our experience, professionals of uneven quality, some - the majority - particularly attentive, smiling, and friendly, as one would expect from this type of establishment, and others quite cold. or little familiar with how it works, because they have just arrived. There also emerges a palpable heterogeneity in customer trea**ent, which, without denying it, should not be so noticeable. At the time of check-in, we were also missing information on the history of the place, although it was rich. Our curiosity was nevertheless satisfied by asking the servers, or employees in the room. In summary, there is not much missing from this very high quality establishment, for the "customer experience" to be perfect in every way, but, at this stage, from our point of view, there is still a long way to go.
Original TextTranslation provided by Google