Holiday Inn Express & Suites Ciudad Obregon

Everything at this property was excellent, Marcos the bus boy was awesome, the restaurant needs better service waited an hour for our dinner to be serviced, finally had to go elsewhere, my husband and I were the only ones there.

I booked this hotel specifically after filtering for “PET friendly”, however, upon arrival, we were shocked to discover that the fine print stated otherwise. It's incredibly frustrating to arrive late and exhausted, only to be blindsided by a policy that contradicts the initial claim. They confirmed their error but refused to give us a room, they would have if our pet had been a service animal. This lack of transparency and inconvenience left us scrambling for alternative accommodations at the last minute. Definitely not the experience we were hoping for. I must make a special mention of the exceptional staff member, she was managing our checkin, unfortunately I did not learn her name, she went above and beyond to assist us, demonstrated outstanding professionalism, her efforts to turnaround a challenging situation didn’t go unnoticed, she called another hotel and help us make the reservation, we are grateful to her for all her help.

Overall great staff and great hotel! I stay at this hotel every year on my trip down to my state in Mexico! I definitely recommend this property

Very clean, loved the private parking, overall felt very safe with my family. Definitely recommend 10/10.

It’s super clean easy access . Traveling with children , rooms super comfortable and clean.

This an excellent place to stay, we will definitely stay here again.

EXCELENTE ATENCIÓN EXCELENTES HABITACIONES EXCELENTE LIMPIEZA TODO PERFECTO, SOBRE TODO LA ATENCIÓN, EXCELENTE