Chancellor Peak Chalets

Our family of 5 adults and 2 children stayed here for two nights in chalet #12. Considering we paid $700 a night we had reasonable expectations that it would be an accommodation that was nicely appointed with good quality furnishings and comfortable beds. And we certainly expected it to be CLEAN. Our expectations were shattered when we arrived. Several things were apparent immediately. In the photos on Airbnb it showed a large dining table and chairs which were not there. There was a counter in the kitchenette area with wooden bar stools. Certainly not suitable for our family. On further inspection we realized there were not 3 double beds in the loft area, rather a queen and two singles. This did not work for us either. My adult daughter had to sleep on a folding cot under the stairs!! To say she was very uncomfortable would be an understatement. In fact none of us slept well as the mattresses were poor and quite uncomfortable. We all woke up with sore backs. If there’s one thing accommodation at that price point should provide, it’s good beds with quality mattresses. The sheets were mismatched and not good quality either. The duvet in the loft bedroom didn’t cover the whole bed. The furnishings in the living room were not good quality. The shabby couch had seen better days and was certainly not leather as depicted in the photos. There was only one reading/task light in the living room and one end table. The television was very small and cheap. There is no DVD player. In the bedroom the chest of drawers was broken and the drawers fell out when you opened them. There was something spilled on the carpet in front of the night table. In the upstairs loft one of the bedside lamps was broken. The bedside table had something sticky on it. The bathrooms had stained, threadbare facecloths that were more suited to cleaning rags than wash cloths. The towels were old, thin and worn out. In the main bathroom the baseboard drywall was crumbling and the door stop was hanging loose (see photo). The heat registers in bathrooms were covered in dust and hair. The carpet everywhere was badly in need of a good steam cleaning. We found several items on the floor (a wristwatch, several kids’ toys) indicating that they had not vacuumed, swept or mopped thoroughly. There was a layer of dust on the surface the tv sat on. The front windows were dirty and smeared. The window blinds on the front door were dirty and broken. In the kitchen the fridge was dirty and needed to be disassembled and thoroughly cleaned (see photos). The crisper bins hadn’t even been wiped out. The stove and hood fan were dirty, the toaster was filthy with encrusted cheese on it. When we took the “clean” dishes out of the dishwasher they had encrusted food stuck to them. Clearly the folks before us didn’t pre-clean the pots and pans before placing them in the DW. We realized that the dishwasher didn’t work properly. The cabinets were terrible, dirty inside and a few ol