Pullman Properties in Dalian

I've stayed at all the five-star hotels in Dalian – the Shangri-La, Grand Hyatt, Castle, Conrad, Hilton, and New World, from Donggang to Renmin Road and Xinghai. Years ago, I had a few meals and afternoon tea at the Kempinski, and my impression was quite good. This time, I was back in China for a business trip near the hotel. Even though the hotel had changed its name, I booked three nights and four days, drawn by fond memories and the convenience, as I had never actually stayed there before. The result was a huge disappointment! This is definitely a hotel I would never choose again. Let's start from arrival. Coming from the airport by taxi, I had one large suitcase and three carry-on bags. There were no staff at the entrance. Just as I was struggling, a male staff member saw the taxi and came out to help with my luggage. During check-in, the front desk staff said they had upgraded my room and very enthusiastically offered to take me to the room. In the process, they asked for my WeChat, saying it would be convenient for service. After I gave it to them, they just turned around and left, not escorting me to my room. This felt very insincere! They completely disregarded how tiring it is for a customer who has just traveled. So I dragged all my luggage by myself to the room, which turned out to be a corner room next to a dilapidated fire exit. Upon entering, my first impression was that the hotel's blackout curtains were fully closed, and the colors were very dark, making the whole room feel incredibly oppressive. I then requested a room change. Later, a young female staff member came to the room to bring a new key card, helped me view the new room, and assisted with moving my luggage. Her service was excellent! I'd like to thank that young lady. Now, about breakfast. I only went once out of three days and didn't bother going again. The food was unappetizing, and the hygiene was poor. Uncleaned dishes were left in plain sight after guests finished eating. Waiters constantly made screeching noises dragging chairs. Two waiters were chatting, and even after I signaled them, they didn't respond. And the attitude of the chefs making noodles at the Chinese food station – they were joking and laughing, and customers had to ask multiple times before getting a reply. The entire restaurant staff lacked a sense of service. I considered changing hotels in the middle of my stay, but I was too lazy to bother. I finally endured until checkout day. The front desk then asked for a good review, without asking about my real feelings at all. The entire check-in and stay experience was awful. I honestly can't give a positive review against my conscience.