Hotels near Derby Historical Museum in Derby

Your general manager tried his best to ruin our family reunion stay. We were paid and prechecked in for a 6 day stay in 106 many days ahead of time. We prebooked 106 due to health issues. Aaron Garrett, general manager, forced an employee to bump us and give our room with 2 Queen beds to a young couple and put the 3 of us in 211 with one bed and a fold up bed. It's as small as a Cubin jail cell! Add the fold up bed and we had to crawl over one bed to get out of the other! Of the 3 of us booked, one is an 80 year old lady with mobility issues and myself with mobility issues as well. I got in the shower and midway through my shower, no tub option, the glass from the enclosure fell in on me! I laid it on the floor next to the toilet. We met with general manager, Aaron Garrett, and he didn't act concerned but offered us 30K loyalty points that never happened. He kept telling us his people would find us another hotel. My wife and I believe there was a fair amount of age discrimination involved here. Due to one of your employees using their brain, we were able to get 106 the next day. I requested our room be serviced on our 3rd day there and came back that afternoon to find the room had not been touched! Off to the front desk I went and an employee came and serviced the room that is not her normal duties. We were told Arron told them not to service it but when he left for the day, our room was serviced anyway. What a way to run a name brand hotel! There's a lot more to the story but I'm not going into it here. We are the ones that directed 6 people to book rooms with you and this is the way we are treated? Did I mention mold in and on the shower/tub? There's a lot more to the story but I'm not going into it here. My wife contacted corporate and a case number has been issued with an ”extensive” investigation promised. After 4 nights, we all gave Aaron what he wanted and found another hotel that welcomed us. This report involves none of your employees as it all rides only on the General Manager. What about your 100% guarantee written on the front desk? We are waiting on a full report to come back to us. Aaron is a smooth talker but it didn't work on us.

Booked a room for myself and two young children for 2 nights in February 2022. Requested a room on the highest floor and extra pillows as guest preferences-received neither. Requested these in advance as I knew we would utilize the sofa bed. Sofa bed had broken wood sticking out of the bottom and the mattress wouldn’t unfold flatly. Day 1- hotel pool was overcrowded and kids were throwing misc items throughout the pool area so you couldn’t even be in the pool room without having to watch your head from things flying around. Told the front desk, they said they would follow up and agreed that wasn’t appropriate, 30 minutes later, still occurring. Day 2- room toilet stopped flushing. Called and visited the front desk, was told maintenance had a lot of rooms to take care of so it would likely be a while. Asked about changing rooms and was told none were available. Emailed the contact email on the IHG app about changing rooms due to not having a bathroom available, still no response as of today. Checked out yesterday. Night 2- dog parking in the room next to ours. Called front desk twice, they said each time they would send maintenance to look into it. Could also hear a man in the room yelling at the dog to shut up. Tried to go back to sleep, woken back up at 11:45 by the dog barking and the man yelling. Called the front desk and asked about moving rooms or if they could please do something about the dog and asked if the dogs were allowed to cause a disturbance, no response about the dog but she said yes they could move me. So myself traveling alone with kids had to pack up all of our belongings and move in the middle of the night. Was told on the phone the room would be on the 8th floor. I said I didn’t think there were rooms available on 8 and she said “there have been plenty of rooms on the 8th floor available this week.” I was told at check in my preference for the top floor could not be accommodated. Had an 8 year old that couldn’t sleep after moving rooms, got to the second room and the remote to the TV didn’t work. Checkout day- was given a $20 credit to the attached restaurant for dine in only. Told the front desk we wouldn’t be able to use that, which I’m assuming was some sort of compensation for having to move rooms in the middle of the night. She said ok, we’ll take that back then. I asked if it was normal to not make the guests with the disruptive animal move rooms versus us. She said no, we usually just move whoever complains. I was exhausted from not getting much sleep either night. The kids and I each felt itchy in both beds, I couldn’t visually identify anything and we don’t have sensitive skin but it’s as enough at times to wake me up. I’m not sure what happened to the hospitality business but being offered nothing after expressing frustration at the stay multiple times by phone and in person at the front desk then even at check out being told I was moved since I was the one complaining. Honestly it just sucked. It was exh

Clean and newly renovated. Breakfast was great! Shower pressure is good. Bed is comfy. Right by Hwy 400.

Just steps from the Century II Performing Arts and Convention Center and the INTRUST Bank Arena the Wyndham Garden Wichita blends legendary Midwestern service and a host of amenities for a perfect stay. This smoke-free hotel is convenient to Wichitas Entertainment District and the offices of Airbus Boeing Leisure Cargill Incorporated. In your down time relax in the seasonal outdoor pool sauna and hot tub or work out in the fitness center. Meeting rooms feature state-of-the-art technology perfect for any event. Keep up with work in the 24-hour business center and with the complimentary wireless Internet throughout the hotel. The spacious guest rooms offer flat screen TV refrigerator and microwave and suites with sofa bed and extra space are also available. Pets are welcome for a nominal fee.

I really liked my overnight stay at this property. It has a nice curb appeal as you drive up. Inside the lobby, hallways and room are nicely maintained. I did not see any tell-tell signs of worn tired product. Either it's been renovated recently, or major kudos to the maintenance team. This property was so nice, convenient and reasonably priced that I gave it four stars in spite of the staff. Their friendly score would be a 1 for me. I would like to assume the staff shortage nationwide is the issue because the employees here just do not show any effort to care. I might even say they are rude. I ran into this at the front desk, the clean team on my floor and the attendant working the morning breakfast. FYI breakfast is included in the price of admission, but it's average at best. The vast majority of the food is high calorie, carbohydrate filled and/or greasy. There is healthy food available, but you have to search to find their alternative options.

Love this hotel very much. Very safe and comfortable. Breakfast is plentiful.

Love the pool and hot tub!! Room keys were not working so that kind of sucked. Had to ask front desk to unlock the door or just leave it unlocked when you left!! I know things happen so not that big of a deal!

Set yourself up for a successful stay at the Fairfield Inn & Suites Wichita Downtown. Choose from affordable guest rooms and studio suites at our hotel in Wichita, and enjoy an array of modern amenities including complimentary high-speed Wi-Fi and flat-panel TVs with premium cable and movie channels. Our stylish suites provide additional space with pull-out sofa beds, mini-refrigerators and microwaves. While staying with us, you will also enjoy access to a free breakfast buffet, free parking, a private meeting room, an indoor heated swimming pool and exterior courtyard area. Our fireside lounge includes a full-service bar located onsite. Active travelers can work up a sweat in our on-site fitness center with cardio equipment and free weights. At Fairfield Inn & Suites Wichita Downtown, you're our #1 priority. We promise you'll be satisfied, or we'll make it right. That's our commitment to you. Ask us about The Fairfield 100% Guarantee.

Delight in a luxurious stay at Wichita Marriott. Embrace effortless relaxation at our family-friendly hotel in Wichita in our hotel rooms with plush bedding, flat-panel TVs, complimentary Wi-Fi and mini-refrigerators. Enjoy a coveted location in East Wichita within five miles of shopping and dining at Greenwich Place. Explore celebrated local attractions such as Wichita State University, Intrust Bank Arena and Wichita Sports Forum. Host flawless business or social affairs in the versatile event space, enhanced by catering and expert planners. When hunger strikes, order room service or head to our restaurant, The GREATROOM, serving delicious American fare. Punctuate a day of work, shopping or sightseeing with a refreshing swim in our indoor/outdoor connecting pool or an exhilarating workout in our redesigned fitness center. With a free shuttle to and from Wichita Dwight D. Eisenhower National Airport, Wichita Marriott is a haven of comfort and convenience for your vacation or business trip.

The front desk is enthusiastic ． but the hardware is average, there is no hair dryer, no hanger. Hot water is relatively small.