Bastion Hotel Dordrecht Papendrecht

As soon as we arrived we realised that the hotel is situated in the middle of nowhere. Not only are there no shops around but it is also difficult to reach without a car or taxi as there are no pedestrian roads. When we arrived the lady at the reception gave us the key and we walked in the hotel room we notice how the hotel room was freezing. The heaters were turned off while outside it was 6 degrees Celsius. It took around 4 hours for the room to heat up, it didn't seem like the room was ready for guests. They gave us a ground floor room with the view into the car park which was very noisy especially in the morning. Bathroom is very tiny, the distance between the toilet and the shower room is very small and cramped and as a large person I struggled to use the toilet. They don't provide slippers for the bathroom despite the fact that the shower made the entire bathroom into a wet room. Despite the fact that we were two people on the reservation, they only provided one body towel and two face/hair towels. There was a spider in the room right above my bed. We struggled to sleep during the night as the room diving the reception and the rooms would be slammed every few minutes. I tried to use the fridge and it smelled very bad inside and wasn't cold at all, this is why I also mentioned they were not prepared to have guests stay in that room. There was also a lot of poor communication from the staff who never checked in to see if everything is okay, I have never experienced this in my stays at hotels in the past. Never again would I ever stay here and I would never recommend to anyone. For my previous trip to Dordrecht a few years ago I stayed in Van der Valk which was 100 times better than this and was only €30 more. I regret not staying there again

Good location, easy to find, Clean and what you would expect really

I liked the location but people was smoking by the front entrance and there were cigarette butts left all over. They need to empty the can every day.

Confortable

The room safe broken. It took them 2 day and 3 requests to fix it. Then on the last night I came to my room to find that the house keeping HAD LEFT ROOM DOOR OPEN ALL DAY. I Also found other room doors open. After I approached the management all I got was sorry. We will talk with them. I booked this room so I can get some rest. The doors are extremely loud that in the middle of the night I kept hearing banging all night. Again I was told sorry as they had a wedding... anyway Not staying there again.