Atlanta Marriott Perimeter Center

This was the worst trip due to the hotel’s poor handling. I never want to use this hotel again. 1) Issue with room heating After contacting the front desk, an engineer visited the room, but the problem remained the same. When I contacted the front desk again, they changed us to another room. However, the temperature in the new room also did not increase. When I contacted them again, they did not send an engineer and instead said that people feel temperature differently depending on their body type, and that these were the only rooms available. They told us to choose either the current room or the previous room. 2) Hot water interruption Around 7 a.m., while my wife was showering, the hot water was suddenly cut off. We contacted the front desk, and they said they would check. After receiving no follow-up, we called again and were told that an engineer had accidentally turned off a button, but it had now been turned back on and we should wait 10 minutes. Even after 20 minutes, nothing changed, so we contacted them again. They then told us to go to the room that had been mentioned as problematic the previous day and use the shower there if hot water was available. Despite arguing with the front desk 4–5 times, my wife ultimately waited in the shower room for about 40 minutes, naked with soap on her body, and eventually had to rinse off with cold water as a temporary measure. The other room also had no hot water. As a result, we missed the ticket reservation time for the places we planned to visit and were unable to see what we wanted. 3) Request for compensation Due to the above reasons, we requested compensation, but the hotel responded insincerely, saying that because the reservation was not made directly with the hotel but through the online site Trip.com, there was no way for them to provide compensation and that we should contact Trip.com instead. Because of this response, my family’s mood was completely ruined, and this trip became the worst experience. In this situation, what kind of response and compensation is Trip.com able to provide?

Well located

All was good.

good!!

The quality of the hotel met the price $100. But the hotel charges wifi and parking. The upset part is, during check in, the clerk said the wifi $13 a day and parking $25 a night will be free, but you would be charged at the end. The door lock was not working at check in, had to be fixed before going into the room. Will not go back again, feeling like being scammed, bad taste for a good brand.

I would rate it average mainly because it needs some painting and remodeling. As far as the room, it was a little beat up and the beds were worn (indentation facing the nightstand) and not as comfortable as I expected from a hotel chain of this caliber. Otherwise it was clean and very quiet. As far as the other items, like the restaurant, lobby, bar, magnificent gym facility and the staff's courteousness and responsiveness I give it a very good rating.