Hotel O Daylight Inn Elkhart I-90, IN

Awful!! I had a prepaid reservation for 2 nights and arrived at 10:20 pm. Whereupon the very nasty lady at the desk said she closed her books at 10 and could not check me in. My reservation showed check-in until 11. Even though I was pre-paid and Supposedly Elkhart was full, she had no mercy… just a very bad attitude. I remained calm although very frustrated. It was a very unsettling situation for me. This motel/hotel should not be part of the hospitality industry. There is more… but I will stop here.

I appreciated the cleanliness of the room and linens. However, at check-in, we were required to pay a $100 cash security deposit, which we were assured would be given back to us when staff returned the next morning at 9 am. (This was a complete surprise, as it had not been stated in the information on the property.) When we attempted to retrieve it at 9, the staff person told us that the money was in the safe and only the owner had a key to the safe. They thought he would be in at 11 am, but weren't even sure about that. We had to wait until after 11 to get our cash back and were delayed more than 2 hours from the time we had wanted to leave. Even then, the owner didn't come directly to the office to help the customers who were waiting for him. I had to find him wandering on the second floor outside and beg him to come directly to the office so that we could leave. Also, the staff was not trained and didn't know how to deal with a reservation that had gone through *******, or how to get the money from *******. And finally, there were many broken things in the room, including a toilet that kept rocking, and was not firmly attached to the floor.

Roaches in room. Was poop on floor. Heat was off. Tv didn’t work. Refrigerator and microwave unplugged. Lost a night of stay and had to pay for another hotel because it was unrefundable.

Confirmed reservation, site decided that they were overbooked. I hav already confirmed with your reservation site. Bravo incompetence it glorious. Will warn Al people to stay way from this chain. How are you in business?