Four Points by Sheraton St. Louis - Fairview Heights Reviews

One of there housekeepers walked into my room unannounced! She didn’t knock nor did she ask if anyone was in the room once she entered. The hotel doesn’t seem too worried about it and I don’t appreciate that. That was a complete invasion of my privacy and is absolutely unacceptable!

Great front desk service both night and day. Wonderful service in the restaurant. Quiet good location

We had a very good experience…the room was beautiful

Room service is available

Good value for money

Hotel was under construction due to pipes needing to be replaced. The bar/eating area was card tables in a conference room. I am not very impressed that this information was not provided upon booking. The rooms were very clean and comfortable, and the staff was great. Very dissapointed in the lack of communication regarding construction though.

I was not impressed with the room. Felt like a couch was missing and not enough seating.

Great hospitality! We were greeted like popular girls at a sleepover and felt so welcome when we got here.

Hotel was very clean ,our room was large and the king bed was very comfortable. Our server Joan at breakfast was extremely nice and helpful overall very pleased with this hotel. Only issue we had was the bar was never open when we were there.

They have a $100 dollar check in deposit. It also takes 24 hours to return to you even though the front desk said it was instant on check out. The shower curtain wasnt all the way hung the toilet needs tightened it does wobble. The room was clean. The whole hotel could use a deep clean the elevators stink and the carpet on the way to the rooms is disgusting. The suites do not have a way to block off one room to the other so its still just opened if you have guest no privacy. The walls are thin so you will hear all traffic up and down the halls the front entrance could definitely use some wd40. I did not pay $15 for the breakfast so i cant comment on that. And i also didnt get a chance to use the pool. So for the most part the stay was fine. Just minor things that could use upgrading or clean. The staff was friendly well the ones i spoke with. Also the bed was A1 super soft. The hotel is very convenient for shopping or dining out. Mall was like 5 mins away. Overall id give a 7/10.

No shampoo in containers (there were 2 for shampoo and no body wash). Rug needed vacuuming

I booked a King room and showed up 30 minutes later and they had no King rooms left. No a big deal as I was travelling alone, but why was it available to book?

The front desk staff was very welcoming. We paid for breakfast and they didn’t serve it at all while we were there. Apparently they only do breakfast if they’re above 50% capacity. The tv worked the first night, but stopped working for the reminder of our trip.

I arrived to check in & was told very flat "We canceled you room, wete overbooked". Very rude & I was dropped off so I could have a ride. It was awful.