Guest User
February 16, 2024
The environment and equipment of the new hotel are pretty good, but the business travel services and staff skills and attitude are still not up to par. For example, there is no shuttle bus to the public hot spring pool when staying in the villa area. Guests have to walk there by themselves in the cold wind, and the service at the front desk is also poor. Very unprofessional. When I ask questions, I just blame the housekeeper. Especially since I have to check out before 12:00 the next day, I feel very inhumane. Most of the people who stay in big villas are friends with friends, so they will definitely stay late. Yes, forget about checking out, the front desk will call you to remind you before 12:00, without any service words, even very rude, without even a title, just say you have to check out at 12 o'clock. I asked back, is it 12.00 now? The front desk did not apologize, but repeated that check-out was required before 12.00. I was extremely speechless. I had never seen a front desk person speak in such a tone, which gave people an extremely unprofessional feeling. The overall environment and equipment are pretty good. Don’t waste it on these basic services. There are also very few restaurants nearby, and you can’t even order takeout.
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