TownePlace Suites Columbus Airport Gahanna Reviews

Maybe its just me and i dont know how to read which could be a thing but when i checked in they said that booking through ******* doesnt guarantee the type of room i get so i booked a 2 bedroom but instead was given a studio and they put no effort into making it right but blamed me for not understanding the terms and conditions.

The lady at the welcome desk was very nice and professional. (I think her name is Sharon) She made us feel very welcome

I had to stay at the hotel for couple days and lucky to stay at the Townplace Suites. The staff was really friendly and professional. The environment is very clean so i would recommend it to anyone.

Not handicap friendly as portrayed. The room wasn’t cleaned for the four days during the stay. The breakfast was boring. Other places might be better.

The property staff and front desk were great. Very accommodating and friendly. Great option close to the airport.

I have stayed here a handful of times. It is an ok place for a quick simple stay, but very basic. It was disappointing that the shuttle service "was unavailable" even though it is advertised and one reason I booked this hotel. I had to incur additional costs for transportation. Also, the food for breakfast has gotten worse each time I stayed - expired items and you have to try a few items as some are inedible (this time the eggs were like chalk and the waffle maker was broken). Credit card machine was also broken at check in so check in took a very long time. Convenient for my visits and I can deal with the lower tier style rooms, so I usually end up coming back and rolling with the ups and downs.

Very small rooms, dirty pool that didn't have enough water in it. No explanation about where anything was at on the property. My room had half a roll of toilet paper with no backups.

The internet did not work on any of the TVs, also we had ants in our room

Perfect accommodations for family with young kids.

This was my second stay at this location. Staff is friendly. The room this time was actually a little better/cleaner than last time, other than the fridge being very loud. Breakfast could still be improved, with again limited selection and some questionable quality control (milk, eggs, etc). Overall an easy place to stay and no major issues.

Very friendly and accommodating. Very clean and comfortable. Will definitely stay again.

Staff is very efficient. Breakfast was spot on.

The outside grounds and building are dirty. The rooms are okay but dated. I had some trepidation and second guessed entering after pulling up to the hotel.

These were the literal worst beds I've ever slept in (and we travel a lot for dance competitions and races through the year). I feel bad rating it that way, because the staff was friendly, it was very clean, and it was nice. Just those mattresses were awful!