Guest User
September 20, 2025
I stayed at St. Andrews Hotel and Spa for two nights, and unfortunately my experience was not what I expected. The first room I was checked into was filthy, stained sheets, dusty surfaces, and even sugar grains left on the coffee table from the previous guest. I had to request to speak with the housekeeping manager before being moved to another room. The general guest experience also felt like an afterthought. The receptionist was not welcoming and barely smiled, which set the tone for my stay. The pillows were uncomfortable, and I found it frustrating that basic items like a dental kit are not provided in the room but kept at reception, meaning you have to specifically ask for them. Another disappointing discovery was that the “spa” isn’t actually owned or managed by the hotel. You have to book with them separately, which makes the experience feel disconnected and less convenient than expected. On the positive side, I really appreciated the restaurant staff, particularly Thato, who was a pleasure to interact with. She was attentive, warm, and truly understood what good hospitality looks like. Her service was the highlight of my stay. Overall, the hotel has potential but needs to seriously improve its housekeeping standards, staff training, and approach to guest comfort if it hopes to live up to the “spa and hotel” standard it advertises.
