Goulburn Hotels with Pets allowed

What a cess pit with a shifty owner Hongxiao Tian of Tiamy Investments. When nearing Goulburn on the way home we called ahead and inquired whether 2 rooms were available for my aunt and I the reception(ist?) asked if we were OK with upstairs rooms in an odd way so we said we'd come and have a look first. When asked for a credit card number I gave a debit card number and said it wasn't to be used for payment. When we arrived we waited about 15 minutes for someone to come over to reception, were given the keys to 2 rooms and we went upstairs. it was a very cold night, the rooms were old basic and filthy. Not just missing paint and curtains not fully hung but hair and mess on the floor and very crumpled bedding that someone had at least slept on. the AC units in both room didn't provide any heat at all so after 10 or so minutes we went back to reception and said we couldn't possibly stay there to which we got a mild apology and left. The next morning my debit card was charged and since then I have called and emailed the place with most going unanswered and the reception(ist) telling us she wasn't authorised to provide a refund and only the ”accountant” could do that but that she wouldn't pout us through o him. I have lodged a complaint with NSW Fair Trading and Westpac fraud. I have traveled extensively throughout Australia and Europe and NEVER had an experience as bad as this