Reviews of The Retreat at Blue Lagoon Iceland

We recently stayed at The Retreat at the Blue Lagoon. the setting was stunning, the hospitality was top notch, and the spa was divine. We did not have any desire to set foot outside the Retreat property for the days we were there. However, we did have several issues with our room during our stay that was disappointing given the hotel’s luxury positioning. The room we were assigned appeared to be a wheelchair‑accessible layout, which was missing key features, such as a bath tub, advertised on the hotel’s website and present in our friends’ room, despite us booking months in advance and paying the same rate. This room discrepancy was not communicated before or during check‑in, and we had to raise the concern twice before it was acknowledged. Privacy in the room was an issue due to the layout. The shower had a noticeable gap of a few inches between the sliding door and the wall, facing the entry area, and the doors to the shower and bathroom were sliding doors as opposed to regular doors with a latch. Additionally, the room only had one towel hook for two people and no designated place to hang swimsuits. While regular rooms had an additional towel rack to hang swimsuit/towels, our room had none. We also experienced multiple billing errors. Our Moss restaurant charge was missing at checkout, and the itemized invoice sent to us afterward contained several mistakes, including a double charge of 188,650 ISK. To the hotel’s credit, management did respond to the concerns we raised after our stay and offered an adjustment to our bill. We genuinely appreciated this and the gesture reflects their strong commitment to improving the guest experience. Overall, we would recommend The Retreat to other travelers for its unique environment and beautiful, relaxing setting. However, be aware that certain twin room configurations may lack features that are advertised and may have privacy issues, and it's wise to review your bill carefully even after checkout to ensure accuracy.