Xiaobao02
January 28, 2024
I rarely comment. I just went to Dipai Hot Spring on New Year's Day. I have also been to Yunding Hot Spring and Shuidishan Hot Spring before. If you want to compare, you can have your say. Let me talk about it first. The room is big enough, the bedding is good, there are many and large balconies, the private bath is outdoors, the space and view are good. The battery car driver has a good service attitude and is always available. When checking out, the tall beauty at the front desk smiled and took the initiative to take the card with her hands. It felt professional and comfortable. Disadvantages:
1. Check-in: The hotel does not have a lobby and is a villa area. For a Ctrip order that was paid after leaving the store (deducted automatically), the front desk actually said that the system found that it required cash payment. I showed my Ctrip order. After taking pictures at the front desk, I first consulted my colleagues and said no, and then went in to ask the leader for instructions. When I came out, X always said no, and I had to pay cash at the front desk. I was speechless and asked her to check with Ctrip. After waiting for a while, she came over and told me that she had already asked Ctrip, but she still had to pay cash at the front desk. I was immediately confused, so I called Ctrip’s customer service number on the spot. After explaining the situation, the customer service asked me to wait online. She communicated with the hotel directly on the phone. After the front desk answered the customer service call, she agreed that I could stay first and pay later. (This is the first time a 5-star hotel has cooperated with Ctrip???)
2. Hotel restaurant: After getting the room card, the front desk said that the room was not ready yet, so it was recommended to go to the restaurant on the second floor to eat first. Going up to the second floor, apart from the wedding banquet, there were three tables for individual guests including us. The food was served half an hour after ordering, and the portions were small. The bill for two meat dishes and one vegetarian dish was RMB 296, which is a bit expensive. The tea fee of RMB 8 per person was normal, and there was an additional 15% service charge. I would like to praise the restaurant of Dipai Hot Spring. The food is served quickly when there are many customers. The service is good and the taste is good. Three meat dishes and one vegetarian dish at noon are 188 yuan. Three meat dishes and one vegetable dish at night are about 230 yuan. Because one dish was served slowly, the waiter took the initiative to give a discount. We were billed at 188.
3. Room. Before booking, I saw a family triple room with 2 beds. Only one was taken in the picture. So I called the front desk to ask if there was a partition between the two beds in this family room. The front desk clearly replied that there was a wall separating the two beds. When I checked in, I found that the two beds were next to each other (it was inconvenient to have elders together), so I went to the front desk to communicate. The front desk reported that this was the room type I had booked, with separate beds, but there was an additional price of 300. I was completely confused and didn't want to get entangled. After communicating, I changed rooms for ➕200. The room supplies are very poor, at the level of a fast hotel. The shampoo and shower gel come in a box, and there are no disposable slippers and handbags.
4. There are very few hot spring pools in the public area, only about 10. Towels are not provided inside. When receiving the key, each person is given two towels to bring in. There is no traditional Chinese medicine pool, vinegar pool, or fish therapy pool in the soaking pool. It is just an ordinary pool without a stone bed. There is only boiled water beside the soaking pool.
5. Breakfast is of average variety, not as rich as other five-star hotels, but the cooked noodles are pretty good.
6. Interlude: The room was not packed in the afternoon, so we informed the front desk that we put our suitcases in the room and went to the public area to soak in the hot springs. When we came back at 5 o'clock, we found that the suitcases had been put away by the cleaning staff. I communicated on the phone that it was locked in the negative 1 tool room, but no one had delivered it until 6:30. I decided to go out for dinner first. It was past 9 o'clock when I got back from dinner, and the box hadn't been delivered yet. After a whole QQ call, it was sent after another call to urge me, saying that I was too busy.
Summary: The experience is very average, not a five-star hotel, at best a high-end B&B. The service attitude is very good, but the service results are not good. It is also suitable for company team building or those who like to have private baths. Friends from Shenzhen should go to Huizhou.
Original TextTranslation provided by Google