De Vere Horsley Estate Reviews

Excellent hotel, rooms were comfortable and clean. Staff were friendly and food was at a good standard.

I only stayed at this hotel due to the fact they advertised having a snooker table on their website for my 7 night stay. It then transpired that it was not for public use but they could let me use it for £60 per night which I thought was extremely unacceptable. I was looking for a place to stay every month I travel for a week at a time but it looks as though this hotel may not get my business.

Staff were amazing, they saw me hobbling after I'd damaged my ankle and got me some ice and towels without me asking, and fitted us in for dinner and breakfast without questions when we hadn't booked due to again seeing me injured!

My wife & I had a fabulous experience at this hotel. We arrived a little before check in time and the room wasn't ready, they allowed us to use the pool and when we come out they'd arranged for our room to be ready early. All the staff were very friendly and helpful. Our room in the towers was excellent, quite a special feeling staying in a small castle type building. The food in the restaurant was excellent at both breakfast and dinner. I would definitely recommend this hotel and would stay here again if in the area.

A good clean, comfortable stay. Friendly welcoming reception staff. The only request is that at breakfast have mugs that fit under the coffee machines, the mugs seemed purely for decoration which seems such a waste.

Rooms are very small and dated and persistent plumbing noises. Very cramped rooms even when upgraded. Phone and TV remote is filthy. Electric heating is antiquated. Staff are very friendlt, and amenities are good.

Lovely setting for a hotel although the weather was poor so we could not enjoy it to its full extent. Staff were friendly and helpful and made the stay very pleasant. Only gave the property conditions 4 stars as the walkways between the function/dining areas were particularly cold.

Facilities are really good just dated and need touching up. Food and drink was excellent and staff were very friendly and welcoming, Bedroom comfortable and warm . I would stay there again for business but feel it needs freshening up

The rooms were small but manageable. Grounds were lovely and we spent 1/2 hour walking around admiring the lovely trees surrounding the old part of the estate. The people on the reception desk were knowledgeable about the estate and recounted an interesting history of the different buildings. There was a single restaurant, the Steam Bake and Grill, which served a buffet-style breakfast. There was plenty of choice except some of the traditional breakfast food such as bacon and mushrooms were cold. The manager/host of the restaurant was excellent. The young people who served tea and coffee and cleared the tables were all very pleasant and efficient. The dinner menu of the Steam Bake and Grill Restaurant was disappointing. It had a special daily menu from a buffet and a limited set of dishes available a la carte. It was not really a full-menu restaurant as one would expect in a hotel, but I am guessing that hosting conferences is the primary business of Horsley Place.

No hot water in the room. Room wasnt cleaned properly from the last guest. Breakfast was very good and would recommend this.

Lovely hotel, beautiful location, staff couldn't be more helpful.

An AMAZING ESTATE to stay on!! Louise, in the dinning room was VERY good to us as was Laura in the Bar! Steve, in the main building was an AMAZING & KNOWLEDGEABLE guide while we were there!! CONGRATULATIONS ON AN AWESOME VENUE!!!

Disappointing that so much of the site implies staying in a wonderful country-house manor, when the reality is closer to Cross Roads Motel from the old TV show. The services were all fine and it operates well on an industrial scale, but with hundreds of people around it's not what I was expecting.

Toilet cubicles in men’s toilets near the restaurant were disgusting. We had no plug in our sink and only had a bedside table and light one side. Rooms were tired. Very helpful re early check in.