Guest User
October 7, 2021
The service management of the hotel is poor, and the free hot spring ticket is only until 12 noon. The hot spring is okay, but as the most famous hot spring in Guizhou, it does not live up to its name.
1. When checking in at the front desk, ask the waiter, what time is the hot spring ticket given by the hotel, the waiter's attitude is very bad, and the direct sentence: "You won't go to Ctrip to watch?". And because I arrived at the hotel close to 22 o'clock in the evening, I wanted to ask if the hot spring ticket could be extended, but I also had a bad attitude and said that I had to check out at 12 o'clock anyway. This bad review is for the front desk clerk.
2. The front desk clerk of the hot spring refund card clearly charged the fee when receiving the payment, and the attitude was also very poor. Asked her why she overcharged, she would just say, "How do I know, I can't explain it, then turn around and leave?" ? ? Hotel management is so rubbish?
🔔Service:
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