Guest User
August 13, 2023
First of all, let me explain that before checking in, I had just stayed at Leshan Lavande Hotel and it felt good, so I continued to choose this brand hotel. The result was very disappointing, mainly as follows:
1. The service at Guiyang Huaxi store is poor! I called the front desk to ask for a pair of slippers and waited for an hour but no one delivered them. I had to call again to urge them to deliver them. The most annoying thing was that we checked out the next day and went downstairs to wait for the elevator. It was difficult to wait in the hotel elevator, but when we finally got down, we were occupied by a waiter pushing a linen cart, and then we were asked to continue waiting for other elevators... Aren’t you supposed to put the customer first? And when we check out early in the morning, we must have to catch a car or a flight. Does your waiter think about the customers?
2. The hotel claims to have a self-service laundry service, but it requires a fee. Washing and drying are charged separately! I use it for free in Leshan store and other hotels!
3. For the same room type, the Leshan store comes with free breakfast, but the Guiyang store does not! And the Guiyang store is the only store on my trip that collected a housing deposit! ! Feeling bad!
4. The garbage at the door of the guest room is not cleared in time, and the entire corridor is full of garbage.
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