Far away from a five star resort to make things short, but let’s point out first the positive things: The dinner buffet was quite good with much varieties and rotation over the days, you could see the chefs were proud of their work standing outside and presenting it. The front desk was trying their best to compensate us with a room upgrade after complaining about the old room which was much appreciated. Apart from the above things: A five star hotel should provide at least the basic amenities like tooth brush and paste, comp and cotton sticks…. Nothing available, not even after asking front desk, they told us we could walk or order it by taxi or get it at the super market. The hotel over all is quite run down, furniture, tables and chairs are old and should be replaced. Reading from past experiences about theft and robbery we tried all locks in our room. When closing the terrace door of our first room 207, it could easily be opened after being locked. It’s a pity that even previous complains haven’t being recognized or fixed, especially after such a serious thing like theft. We felt all the time overpriced for the services, taxis, drinks, food, activities and so on. Value is not there for money. We made a quad tour through trash fields and paid 50€ per person….this tour might be private, however it’s promoted on the hotel ground, this should not be on the programs of any luxurious hotel brand. In general the hotel and local area has a reputation problem with scamming and ripping of guests, we think the authorities in the tourism industry should step in and come up with a plan and improve the overall situation, otherwise it will damage the entire industry, not just Hammamet. Very sad tbh