Anonymous User
January 16, 2023
Let me know today that a hotel in a county is so arrogant and unqualified. Everyone should know that the hotel is for the comfort of the guests, not to let the guests feel worried after staying. I booked two online on the first day. The room is a suite and a single room. I went to the front desk when I extended my stay the next day. I planned to book online. The person at the front desk asked me to book directly at the front desk. He also said that the online price was the same as the front desk price. In fact, the front desk was even better. Expensive, in the end we renew the fee at the front desk, she said as much as she said, and she took it out
The POS machine directly scanned our payment code, but we did not scan it
How much, the front desk said it was ok, and gave us the room card. The most ridiculous thing is that we checked out, and the deposit was refunded to me. The plane was about to take off. The front desk called me and said that I was charged 300 less. Telling me to pay quickly, like urging my life, and saying that I won't answer the phone, will the plane answer your call? I want to tell you that the hotel and even the front desk, we did not pay the room fee, you scanned it with POS yourself, did you charge less if you said less? You have to pay yourself for the mistakes at work
Take the responsibility instead of blindly asking our guests to help you. I even have reason to think that you use the POS machine to collect the room fee that should be charged. After the guest checks out, do you want to cheat the guest again? Do you think the hotel wages are low? Is this a way to cheat? Want more benefits?
When I got off the plane and turned on the phone, I saw this text message claiming to be the front desk of the hotel, which really opened my eyes. I will attach a screenshot of the text message and hope that the hotel manager can contact me and send text messages with the guest information, which violates our privacy. The content of the text message is not only Curse us personally and the whole city
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