Authentic Hanoi Boutique Hotel Reviews

Response from Property: Thank you for taking the time to review your stay with us. We're delighted to hear you enjoyed our great location, the cleanliness of our hotel, and the nice rooftop restaurant where breakfast is served. These aspects are important to us in ensuring a pleasant stay for all our guests.We sincerely apologize for the inconvenience caused by the broken wardrobe door in your room. We understand how frustrating it must have been to deal with the light issue during the night. Please rest assured, our staff is always ready to address any issues promptly to ensure our guests' comfort, regardless of the hour. In the future, we encourage you to let us know of any concerns as soon as they arise so we can make your stay as comfortable as possible.We appreciate your feedback as it helps us to improve our service and facilities. We hope to have the opportunity to welcome you back, providing you with an impeccable stay from start to finish.

Response from Property: Thank you for sharing your experience. We're sorry to hear that your plans for Halong Bay were affected by the weather, but we're glad that manager Sandy was able to assist you in extending your stay in Hanoi. It's great to know that she was able to provide you with a room upgrade during this extension. We hope that despite the change in plans, you had a pleasant and comfortable stay with us. Your satisfaction is important to us, and we're pleased that we could accommodate your needs. We look forward to welcoming you back in the future under more favorable circumstances.

Response from Property: Thank you for your feedback. We apologize for any inconvenience you experienced due to the lack of a lift to the lobby. We understand the importance of timely assistance, and we'll work to ensure that our staff is readily available to help in such situations.Regarding the rooms without windows, it's always a good idea to check the room details when making a reservation to ensure it meets your preferences and requirements.We appreciate your input, and we hope to provide an even better experience on your next visit. Please don't hesitate to reach out if you have any further comments or suggestions.

Response from Property: Thank you for sharing your feedback! It's great to hear that you enjoyed the location and found the hotel satisfactory overall. I'll pass along your suggestion regarding the breakfast variety to the hotel management. If you have any other suggestions or requests, feel free to let me know!

Response from Property: It sounds like you had a wonderful experience at the hotel! I'm glad to hear that you enjoyed the service and that Sandy, the manager, made your stay even better. If you have any other feedback or need assistance with anything else, feel free to let me know!

Response from Property: Thank you for sharing your feedback about your stay at our hotel. We apologize for the musky smell in your room upon check-in and are glad you were able to alleviate it by opening the window and using the air conditioning. We understand how important a fresh and welcoming room is for a comfortable stay.We acknowledge your observation that the room and hotel appeared dated. We continuously strive to maintain and update our facilities, and your input is valuable in guiding our improvements.We regret that the city view room on the 6th floor did not meet your expectations, with limited visibility due to surrounding buildings. For future stays, we recommend requesting a higher floor to enjoy better views.We're pleased to hear that you enjoyed the breakfast view overlooking Hoan Kiem Lake and found the breakfast area more appealing. We appreciate your candid feedback as it helps us to enhance our guest experience. We hope to have the opportunity to welcome you back and provide a more satisfying stay.

Response from Property: Thank you for your positive feedback. We're glad to hear that our hotel was a good choice for your first visit to Hanoi and that the location was conveniently accessible from the airport. It's wonderful to know that you found the bed large and comfortable and enjoyed the breakfast. We're also pleased that the stable WiFi and walkability to nearby cafes, restaurants, and Hanoi Lake added to your experience. Your thumbs-up and appreciation for Sandy's help are greatly valued. We look forward to welcoming you back on your future visits to Hanoi.

Response from Property: Thank you for your review. We're glad to hear that you appreciated the good location of our hotel near the lake in a quiet district. It's reassuring to know that any problems you encountered were fixed immediately by our staff. We're delighted that you found our staff friendly and attentive, especially Miss Sandy with her cheerful and helpful demeanor.Staying with us for 5 nights and enjoying your time in Hanoi is wonderful to hear. We strive to make our guests' stays as pleasant and memorable as possible, and it seems we were successful in your case. We look forward to the opportunity of welcoming you back in the future.

Response from Property: Thank you for your concise feedback. We're pleased to know you had a good experience. If you have any specific comments or suggestions, please feel free to share them with us.

Response from Property: Thank you for your feedback. We appreciate your comments on the location and cleanliness of our hotel. We will take note of your suggestions regarding the room size and breakfast offerings to further enhance our guests' experience. If you have any further feedback or concerns, please don't hesitate to let us know.

Response from Property: Dear valued guest,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that our convenient location near Hoan Kiem Lake provided a peaceful and relaxing stay for you. We appreciate your kind words regarding the hotel location, and we're glad to know that you would recommend our hotel to others.We hope to have the opportunity to welcome you back for another enjoyable visit soon.Thank you again,Huong Thao General Manager.

Response from Property: We're pleased to know that you enjoyed our fantastic location in the Old Quarter and the convenience of the weekend night market. Your feedback on the room and the pillows is valuable, and we'll take it into consideration for improvements. It's great to hear you had no complaints and appreciated the WiFi signal. We look forward to welcoming you back in the future!

Response from Property: It sounds like you had a positive experience at the hotel! Cleanliness, helpful staff, and a central location are definitely key factors for a good hotel stay. If you ever need assistance or recommendations for your next trip, feel free to ask!

Response from Property: Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient and that our staff were friendly during your stay. We appreciate your comments about our breakfast as well. If you have any specific suggestions on how we can enhance your experience during future stays, please feel free to share them with us. Your satisfaction is important to us, and we strive to continually improve our services.We hope to have the pleasure of welcoming you back in the future, and we'll do our best to make your next stay even more enjoyable.