Authentic Hanoi Boutique Hotel Reviews

Response from Property: Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our friendly staff, great location, and the cleanliness of our facilities. It's wonderful to know that you enjoyed the breakfast variety as well.We apologize for the inconvenience you experienced regarding the room size. We understand that having enough space is important, especially when traveling with more luggage. Your comments are valuable to us, and we'll consider them as we continue to improve our guest experience.We hope to have the opportunity to welcome you back in the future. If you decide to return, please don't hesitate to reach out to us directly so we can assist in finding a room that better suits your needs.Thank you once again for choosing our hotel!

Response from Property: Thank you for your positive feedback about Authentic Hanoi Boutique Hotel.We are delighted to hear that you had an enjoyable stay and appreciated the wonderful view from our rooftop restaurant. It's great to know that you found the room clean and the air conditioning very good. Your kind words about Ms. Sandy and her professional team are much appreciated.We look forward to welcoming you back on your next visit to Hanoi.

Response from Property: Thank you for sharing your positive feedback about Authentic Hanoi Boutique Hotel.We are delighted to hear that you found our hotel very good, with a convenient location and delicious food. Your kind words about Sandy being friendly, helpful, and very beautiful are much appreciated.We look forward to welcoming you back on your next visit to Hanoi.

Response from Property: Thank you for taking the time to review your stay with us. We're delighted to hear you enjoyed our great location, the cleanliness of our hotel, and the nice rooftop restaurant where breakfast is served. These aspects are important to us in ensuring a pleasant stay for all our guests.We sincerely apologize for the inconvenience caused by the broken wardrobe door in your room. We understand how frustrating it must have been to deal with the light issue during the night. Please rest assured, our staff is always ready to address any issues promptly to ensure our guests' comfort, regardless of the hour. In the future, we encourage you to let us know of any concerns as soon as they arise so we can make your stay as comfortable as possible.We appreciate your feedback as it helps us to improve our service and facilities. We hope to have the opportunity to welcome you back, providing you with an impeccable stay from start to finish.

Response from Property: Thank you for sharing your experience. We're sorry to hear that your plans for Halong Bay were affected by the weather, but we're glad that manager Sandy was able to assist you in extending your stay in Hanoi. It's great to know that she was able to provide you with a room upgrade during this extension. We hope that despite the change in plans, you had a pleasant and comfortable stay with us. Your satisfaction is important to us, and we're pleased that we could accommodate your needs. We look forward to welcoming you back in the future under more favorable circumstances.

Response from Property: Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you were pleased with the room, food, and location of our hotel. We will pass on your thanks to manager Sandy for her friendly and welcoming service. We look forward to welcoming you back in the near future.

Response from Property: Thank you for taking the time to provide your detailed feedback about your stay at Authentic Hanoi Boutique Hotel. We appreciate your honest comments as they help us to continually improve our services and facilities.Location:We are pleased to hear that you found our location excellent and convenient for exploring Hanoi’s major attractions. The vibrant surrounding area is indeed one of our highlights.Cleanliness:We sincerely apologize for the issues you encountered with the cleanliness of your room. Your comments regarding the bathroom and carpet have been noted, and we will address these concerns with our housekeeping team to ensure higher standards of cleanliness in the future.Service:It is wonderful to hear that our staff provided excellent service during your stay. We strive to offer friendly and attentive service to all our guests, and your positive feedback is greatly appreciated.Facilities:We apologize for the disappointment you experienced with our facilities. The lack of a window in your room and the condition of the gym and lounge area are issues we take seriously. We will work on improving these facilities and ensuring that all amenities meet our guests’ expectations.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

Response from Property: Thank you for your feedback. We apologize for any inconvenience you experienced due to the lack of a lift to the lobby. We understand the importance of timely assistance, and we'll work to ensure that our staff is readily available to help in such situations.Regarding the rooms without windows, it's always a good idea to check the room details when making a reservation to ensure it meets your preferences and requirements.We appreciate your input, and we hope to provide an even better experience on your next visit. Please don't hesitate to reach out if you have any further comments or suggestions.

Response from Property: Thank you for sharing your feedback! It's great to hear that you enjoyed the location and found the hotel satisfactory overall. I'll pass along your suggestion regarding the breakfast variety to the hotel management. If you have any other suggestions or requests, feel free to let me know!

Response from Property: It sounds like you had a wonderful experience at the hotel! I'm glad to hear that you enjoyed the service and that Sandy, the manager, made your stay even better. If you have any other feedback or need assistance with anything else, feel free to let me know!

Response from Property: Thank you for sharing your feedback about your stay at our hotel. We apologize for the musky smell in your room upon check-in and are glad you were able to alleviate it by opening the window and using the air conditioning. We understand how important a fresh and welcoming room is for a comfortable stay.We acknowledge your observation that the room and hotel appeared dated. We continuously strive to maintain and update our facilities, and your input is valuable in guiding our improvements.We regret that the city view room on the 6th floor did not meet your expectations, with limited visibility due to surrounding buildings. For future stays, we recommend requesting a higher floor to enjoy better views.We're pleased to hear that you enjoyed the breakfast view overlooking Hoan Kiem Lake and found the breakfast area more appealing. We appreciate your candid feedback as it helps us to enhance our guest experience. We hope to have the opportunity to welcome you back and provide a more satisfying stay.

Response from Property: Thank you for your positive feedback. We're glad to hear that our hotel was a good choice for your first visit to Hanoi and that the location was conveniently accessible from the airport. It's wonderful to know that you found the bed large and comfortable and enjoyed the breakfast. We're also pleased that the stable WiFi and walkability to nearby cafes, restaurants, and Hanoi Lake added to your experience. Your thumbs-up and appreciation for Sandy's help are greatly valued. We look forward to welcoming you back on your future visits to Hanoi.