Renaissance Harbour View Hotel Hong Kong

Very disappointing New Year’s Eve experience We chose the Renaissance Hotel to spend New Year’s Eve with our family, expecting a comfortable and well-organized stay, but unfortunately the experience was very disappointing. We booked a room for four people, yet upon arrival the hotel was unable to provide extra beds for our children. As a result, I had to improvise sleeping arrangements myself, which is unacceptable for a hotel of this category, especially during a premium period like New Year’s Eve. There was also significant confusion with the laundry service and food service, showing a lack of coordination and attention to detail. We ordered a fruit platter, and the fruit was not fresh at all, which further added to the negative experience. Additionally, the so-called “garden view” was actually a view of a construction site, which was very disappointing and misleading. This should be clearly disclosed, and the pricing should reflect the real view provided. To make matters worse, we paid more than 1,000 euros for this stay, yet we have had much better experiences in lower-tier hotels in Hong Kong. The overall value for money was extremely poor. Overall, the stay was very uncomfortable and poorly managed, far below expectations for a Renaissance Hotel. Not recommended.