Seehotel Kastanienbaum Reviews
Seehotel Kastanienbaum
St. Niklausenstrasse 105, Horw, SwitzerlandView Hotel Details
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1 night
Seehotel Kastanienbaum Guest Reviews
4.1/5
Very Good
75 Reviews
Verified reviewsLocation4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All Reviews(75)
Positive reviews(65)
Reviews with photos/video(4)
Awesome stay(5)
Negative reviews(10)
Guenter
Economy Double Room
Checked in Jan 2024
Friends
3 Reviews
Outstanding
Posted on Jan 19, 2024
Great staff and so friendly
Arnaud Ian
Standard Room With Lake View And Balcony
Checked in Jan 2023
Couples
41 Reviews
Posted on Jan 4, 2023
The Hotel is ok , but the view is amazing so take a room with lake view !! The room is good , big and clean .
Guest User
Superior Room with Lake View
Checked in Feb 2024
Friends
26 Reviews
Posted on Feb 14, 2024
This hotel is so messy, full of tour groups and no local guests! The environment is extremely noisy and the room has almost no soundproofing. You can hear the bed next door turning over. The room is small and old, the bathroom has cheap floor tiles, and it is very easy for the elderly to fall because of the slippery floor. The breakfast room is like a market, it is very messy, and people use the cups without washing them. The key is that there is nothing to eat. This is a serious accusation. A hotel that rips off money, giving free travelers a safe haven! Tour groups really shouldn’t book a hotel like this. It’s really a rip-off of tourists’ money, because we can only see our Chinese tour group guests there, not any local European guests. We really shouldn’t stay in a hotel like this when we go overseas. hotel.
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Response from Property: Dear customer, I am very sorry that your stay did not meet your expectations. As a member of our team, I would like to clarify that we are not affiliated with travel agencies in any way and our hotels are independently run. Our goal is to provide first-class service to every guest, no matter where they come from or what group they belong to. Sincerely, Your Chestnut Lakeside Hotel Team
Guest User
Economy Double Room
Checked in Jan 2024
Business travelers
13 Reviews
Outstanding
Posted on Jan 20, 2024
The check-in experience was very good, the service attitude was good, the room was very comfortable, and the scenery was pleasant
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Nailv3fentang
Standard Room With Hill View
Checked in May 2023
Business travelers
21 Reviews
Outstanding
Posted on Jun 13, 2023
The hotel is right on the edge of Lake Lucerne, and there is also a cruise ship terminal, the scenery is very good. There is also free parking by car. It takes about 10 minutes to drive to the old city. Very suitable for self-driving.
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gzpeter
Standard Room With Hill View
Checked in Sep 2023
Couples
28 Reviews
Very Good
Posted on Dec 29, 2023
The hotel is a twenty-minute drive from the city center, but driving is still convenient. There is free parking. The hotel is on the shore of Lake Lucerne, and the backyard is on the lakeside, with beautiful scenery. The hotel is surrounded by residential areas and there are no shopping places. The hotel restaurant provides breakfast, lunch and dinner, which tastes pretty good. The room size is average and the bathroom is clean and tidy.
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Anonymous User
Standard Room With Hill View
Checked in Sep 2023
Friends
1 Reviews
Posted on Sep 10, 2023
The front desk service was terrible. They were very rude to us. There were many bugs in the room. It was too hot and the experience was terrible. Not recommended!
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Huotuixiba
Standard Room With Lake View And Balcony
Checked in Sep 2023
Family
23 Reviews
Outstanding
Posted on Oct 21, 2023
Boutique hotel on Lake Lucerne.
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KnightMars
Standard Room With Lake View And Balcony
Checked in Sep 2022
Couples
6 Reviews
Outstanding
Posted on Sep 7, 2022
The scenery is good, the hotel environment is also very good
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Ash
Checked in Feb 2024
Couples
Outstanding
Posted on Feb 9, 2024
This is a beautiful property! We were in Switzerland for 10 days and although we were only at this location one night it was hands down the nicest room of the stay. The lake view room was so beautiful. Great location and very convenient for travellers as the bus station is right outside the building.
Guest User
Checked in Jul 2023
Family
0 Reviews
Posted on Jul 17, 2023
View is killer Best in Lucern Rooms are big Bathroom is clean But No fan no AC Staff talks to u nicely but offer no solution Lift stopped working and they said climb to the 5th floor Nothing around the place Again view is the best There are boats from here to the city Buses also available
Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. As the hotel manager, I would like to sincerely apologize for the inconvenience you experienced due to the lift being down for a short period of time. I am sorry that you had to wait for a few minutes before the lift started working again. I am glad to hear that you were able to enjoy the great view from our hotel. We are proud to have a picturesque location in Lucerne, which allows our guests to admire the beautiful surroundings. In addition, I am pleased that you positively mention the size of the rooms and the cleanliness of the bathroom. Regarding your comments about the facilities, I would like to inform you that our hotel actually does not have air conditioning or fans in the rooms. Due to our geographical location and the normally moderate temperatures in Lucerne, we have been relying on natural ventilation in the rooms. However, I understand that this may be an inconvenience for you personally, we are already working to make an improvement in this area in the future. Best regards Your host Kevin Hischke direktion@seehotel-kastanienbaum.ch
Guest User
Checked in Jul 2023
Couples
0 Reviews
Outstanding
Posted on Jul 16, 2023
We could not have picked a better hotel for our stay on Lake Lucerne. We were happy to be outside the city in a peaceful location with a beautiful view and lovely room looking at the lake. The restaurant was so nice and the staff very friendly. We were given free bus passes to Lucerne where we toured the city and picked up a boat excursion. Highly recommend Seehotel Kastanienbaum for anyone coming to visit Lake Lucerne!
Response from Property: Dear Sarah Thank you for taking the time to leave a review for our hotel. We are very pleased that you enjoyed your time with us at Seehotel Kastanienbaum. Our goal is always to exceed your expectations! If there is anything we can help you with on your next visit, please do not hesitate to let us know. We hope to see you again soon! With best regards Your Seehotel Kastanienbaum Team
Guest User
Checked in Jan 2024
Other
0 Reviews
Very Good
Posted on Jan 5, 2024
Stunning location in a quiet residential area on the shore of Lake Lucerne. (It's a 15 min bus journey ((No.21)) from Lucerne Bahnhof Bus station) Twin room (cleaned daily) was lovely with very comfortable beds, lovely shower plus coffee/tea machine, safe and 2x bottles of water daily. Staff polite and helpful as you'd expect.👍 We didn't try the 'Fondue hut' experience, as much as it looked stunning it was way too pricey, a little like the Breakfast option (32 CHF pppd) but the heated seat pads and seat throws were the ideal accompaniment to our mulled wines on the patio on the chilly Chris**as eve evening.🔥😍 ONLY issue for us was at checkout when somehow our prepaid room was deemed unpaid which was stressful at 06:00, it took time to sort & with our bus to catch (exactly on time at the stop outside every day) to make our train connections, which we just made at 06:18, it wasn't the best start to our journey home, nor the last impression from our stay.
Guest User
Checked in Nov 2023
Solo travelers
0 Reviews
Outstanding
Posted on Nov 8, 2023
I enjoyed a relaxing stay at Seehotel Kastanienbaum. It is very easy to reach by bus from Lucerne. The staff are friendly and helpful. The food is good, and the a**osphere is comfortable. It is definitely worth paying for a room with a view or balcony on the lake; the views are gorgeous.
Tanmay
Checked in Oct 2023
Other
Outstanding
Posted on Oct 17, 2023
The best view Lucerne has to offer. An excpetional experience for the family. Could not have asked for anything better.
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