Migjorn Ibiza Suites & Spa Reviews

Response from Property: Dear EllenhQ429PH, Thank you for your stay at Migjorn Ibiza Suites and for the time to write your review. We are glad to know that you found your stay amazing. We also want to thank you for taking the time to leave us your comments, it means a lot to us, as we always do our very best and aim to surpass our guests´expectations. Hopefully, we can welcome you back soon! Warm regards!

Response from Property: Dear Mayank1193, Thank you for your review. Also, we are not aware of what you stated in your review, and no guests who have stayed in the same suite before or after you have complained about what you stated. If you had informed us during your stay, we would have informed you that, in order for the aacc to work, you must have the electricity connection card in place and the windows and doors of your suite closed, as, for reasons of sustainability, the sensors on the doors and windows, if left open, cause the aacc system to disconnect. Also, regarding the ants you mention, no guest (of those who have stayed before and after your stay) has complained about this. In this regard, it is advisable not to leave food outside the fridge, which may attract this type of insects. In any case, we understand that the rest of the issues you did not mention in your review, such as the services, facilities and staff of the hotel, were totally correct. We remain at your disposal. Yours sincerely, The Managment

Response from Property: Best regards, Tripgirl079, Thank you for sharing your review. We have not been able to find your reservation, we would be grateful if you could contact us to provide us with more information. In any case, we note that practically everything was to your liking, in particular: the room with its roof terrace, the tranquility of the pool, the order and cleanliness of the complex, the location close to the beach, restaurants and clubs, and the value for money. This is more than good. On the other hand, regarding what you say about the elevator, as we could not locate the reservation, we can not check if there was any incident. However, if as you indicated there were 4 people and 3 suitcases, this exceeds the maximum capacity of the elevator which is 3 people (280Kg), as it is marked on the elevator. For safety reasons, the maximum capacity must be respected, and you did not do so. Improper use of the elevators is not the responsibility of the hotel, but of the person who uses it improperly. As you yourself admit, the problem lasted only a few minutes, surely, in almost any hotel in the world, they would solve it in record time, in which we solved the problem. This is because we have very professional and strict protocols for this type of incidents, and because we have a very efficient and committed staff with our customers. As for the sanitary water, as it is usual in the whole island, it is not suitable for human consumption, in spite of the fact that in Migjorn it is subjected to decalcification and osmosis. We inform you that the quality of the water from the public water supply does not depend on the hotel, but on the concessionary company that manages it on the island. The coffee machines in our rooms are new this year, from a well-known and prestigious brand, and they all work perfectly. In addition, we always leave as a courtesy¡, some capsules on arrival, free of charge. If you need a refill, you can ask for it at reception (it is not free) or, as you mentioned, we have a supermarket with access from inside and outside the complex, where you can stock up on everything you may need during your stay. As for the rest of the issues mentioned in your review, if you had told us about them during your stay, we would have solved them as soon as possible. We take this opportunity to remind our customers that we are 24 hours at your service to help you and solve any incident, you only have to dial 9 from the room phone, send us an email to: reservas@migjornbiza.com or come to reception to let us know. In any case, we continue working to make our customers have a perfect and happy stay. For us, the opinions of our customers are always an opportunity for improvement and an incentive to keep moving towards excellence. We remain at your entire disposal, for whatever you may need. Yours sincerely,

Response from Property: Dear "oli1979ch" Thank you for fully recommending Migjorn Ibiza Suites & Spa. We are pleased to know that both, Teresa and Roberto's attentions, efficiency and kindness, as well as the quality and variety of the breakfast were excellent and to your liking. What pleased us most is that you felt more at home. We hope to see you again very soon at Migjorn Ibiza. We send you our best regards.