Aquamarina Beach Hotel Cancun Reviews

If you want to experience a vacation in Mexico in a place that mostly cater to latin guests and therefore cater food wise more so to the latin tastebuds, then this is your place! They do have hamburgers, pizza and hotdogs too but who goes to Mexico to eat Hamburgers? Here we are talking fresh made corn tortillas, hand rolled and fried right infront of you, food that I have never tried before and everything was great, I stayed for one week with my 17 year old son who might not as adventurous with food as I am, but he ate well every day thanks to a buffet with a wide vierety morning and lunch and different themes every night. Staff are very nice, some limited in English but you are in Mexico, have fun and practice the Spanish you know and they will embrace you.Our room was nothing fancy, but it was clean, and it got cleaned everyday. Beach was nice, Pool are very clean and nice, gym small but clean and nice. My son and I enjoyed walking the shore line every morning. You will see some presence from the police but we just found that ensuring of safety. We did not venture out at night but enjoyed dinner and entertainment on the property every night. They have entertainment for kids and families throughout the day. A nice swim up bar with shade next to the kids pool. Towel service. The beach has a nice palm tree shaded area if you want to hide from the sun. For us this was a great experience and we will visit again.

Horrible experience! Rude and unprofessional staff at the front desk that don’t seem to care. The check-out process is a hassle, they make you wait for room to be checked and they lack communication. I waited over an hour to be told that it was ok to leave. Only plus was the guy at the pool bar and girl doing the games by the pool. It’s a cheaper option that caters to mostly locals. Stay away from this place and spend your money elsewhere! I won’t ever stay here again.

This facility advertises that it is "Non-Smoking". This is not enforced as multiple people were walking around and sitting by the pool smoking. Staff were friendly and helpful. Ate something that gave me Diarrhea, cost me two days of vacation recovering from that.

i booked for all inclusive but they even did not give me water or coffee its not 4 star hotel its cheater hotel

I got this place because the description said “all inclusive.” During arrival, I was informed that I would have to pay another over $1000 to switch to all inclusive. I then asked if there was at least a breakfast included. They said No. Please be careful when booking this site or you could end up paying a lot more for your stay. The staff was not helpful and didn’t really care either. I will not be going to this place again.

Catfished! My room did not look like the room I reserved, I did not have a good balcony view. Not enough towels, staff did not want to help. Very Very Very small bathroom, no refrigerator , DO NOT STAY AT THIS RESORT!!!!!

We loved staying here. It's a small resort. Mainly Spanish speaking. You know what...it was wonderful. We did great with my small amount of Spanish and Google translate. The food was authentic central mexican cuisine. That is not like mexican food in the united states. It was great. Fresh fruit and veggies every meal. Family-friendly with alot of Spanish speaking mommas who watch the kids. Not the free for all kids running crazy like other resorts in the area. As the few gringos on property we were included in games everyday. They laughed at my Spanish and tried to teach me more. If your just coming to Mexico to stay at a American looking generic hotel this isn't your place. If you want a smaller authentic experience with real cancun culture. Stay here! My room was spotless. The bartender had our drinks ready when we walked up. Jose, Osmond, Clara, and Jerry are great. Some of these ppl have worked here over 20 years. It was like staying at my Mexican Auntie's house.

It’s a very nice building, clean, air conditioning is great, pools are nice & the beach behind the building. My wife & I were good satisfied. We will come back soon.

Hotel was clean. Staff was very helpful, but it’s not really catered to the tourist industry out of Mexico. It’s more catered to the local people when I stay there again yes

Property was NOT SAFE!!! Property was not sanitary. i had to change rooms and it was still unsafe, No security. I inquired with the front desk and my safety concerns were not addressed. I checked out 2 days early, I WANT A REFUND!!

Bed was hard pillows flat noise in room from the main road noisy and loud. Bathroom to small staff excellent and customer service excellent Management beverage and food top notch fabulous. Also need more entertainment doing the day around the pool and more nights shows.

Great pool and beach areas, friendly staff, food on site, restaurants close by, uber available, close to Idla Mujeres ferry.

My deal package was all inclusive!!!! There was no shuttle service! When we arrived to the resort they offered us only the room. We had to pay for all meals, transportation and trips to the islands!! It was a very expensive deceiving deal..!!!! Will never go there again!

I don't think pictures have been updated in 10 years. All inclusive doesn't really mean all inclusive. Only certain things are included. Food was horrible. Appeared to be a resort for locals. Very little people spoke English at all.