I loved the caring concern of when we were arriving. Crystal called to check and make sure we were ok. The property needs a lot of refurbishing!! Beginning with removing the roaches!! The quality of cleaning is lacking also. We were given a room with dead baby roaches and a cricket on the bathroom floor. As I went in to use the toilet, a full grown adult roach came running out of the molding!! We changed rooms to a different hallway, and this room was used and not cleaned! poop in toilet, pop spill in sink, sticky stuff on night stand! I was ready to leave the hotel when I was given one more room which I was told was an "upgrade" room. She was right, It was clean and appeared to be bug free! I will not ever stay in this hotel again, nor will I recommend it to any one!!