Renaissance Esmeralda Resort & Spa, Indian Wells Reviews

Wonderful place with great service!

Nice fun hotel for kids, the kids activities are the best!

Excellent service, very clean and comfortable rooms, fantastic common areas, pool, restaurants.

Well-equipped hotel with great breakfast

Iliked the flowersl displays outside &inside, the friendly waiters & waitresses at breakfast, ambiance of the lobby & the transportation to & from the tennis gardens

The resort is absolutely beautiful! From the spacious rooms to all of the kid-friendly activities..this is 5-star resort! We stayed here for 3 nights and our family enjoyed smores every evening, magic show, a live hawk show, and did I mention this was all complimentary? The gym had a variety of equipment in excellent condition. You can sign up for a yoga session in the morning... what better way to start your day. There are also bikes on resort that you can use for a family ride. Lastly, the staff was very friendly!

Great hotel, activities for kids, clean, safe, has everything you need in one location. Limited dinner options with kids, otherwise great choices for breakfast/lunch. My favorite hotel in the area!

This hotel is nostalgic for me- I used to come as a kid, and now I bring my family and kids here. It is beautiful and the rooms have all been redone and upgraded beautifully. The valet guys are on top of it- incredibly hospitable and helpful and friendly. Also, Cuco at the pool was so kind. Beds are cozy and the property is well kept as always. However both nights we ate at the hotel the staff was completely lost. Food took over an hour both times and came out cold and overall unexciting. I also didn’t love that room service charges a delivery fee. Also, we found out that you can reserve VIP chairs online- I sure wish the front desk let us know about this upon check in. Over all I will always love this hotel and will continue to come here but I really hope to see some improvement in the restaurants/ kitchens.

Good family hotel, but very loud if you stay in the main block. There is a big open atrium and all the rooms are around it and all the noise from the the bar and restaurant travels straight up.They also play elevator music all night, it actually woke me up. If you get a room with a sofa bed, bring a comforter for it, they only provide a thin blanket. When I asked about it they said they don’t know if anyone is using it even thought you’re asked about how many will be in the room, ages etc. She said it’s a waste of time answering those questions… hilarious.

Perfect place to spend time with family. The staff is always friendly. Our room was clean and had everything we needed

There was nothing we didn’t like. Unlike other places we visited in the past where there was always something to complain about. We are always critical of the shower but not this time. It was immaculate.

I have stayed here a couple of times for work. I really like this hotel. It has so many amenities on site and the rooms are also nice!

Service, food & drinks at pool were awful. Many employees walked past us, no one offered to take our order. One employee told us if we didn’t want to wait for our server to go to the bar. I will say it also was not busy. Nachos were covered in Velveeta and canned olives. Bloody Mary tasted like fish. Yuck! Hotel was ok overall. Parking was expensive and only 4 EV chargers. Wouldn’t stay here again.

The service was impeccable and the staff was so kind and accommodating. The room was lovely and the spa beyond words! Pool was awesome, food and drink excellent. We didn't want to leave & we'll be back!