Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Aug 16, 2026|Heritage King Suite
Xiaochunjiadepaigujiang
Before my trip, I meticulously read numerous online reviews for this hotel, and after experiencing it firsthand, I now understand why the reviews are somewhat polarized. To be honest, the hotel's location and interior environment are quite good. The lobby and restaurant have an older charm, but the rooms are well-maintained. The linens felt slightly damp, but the bright interior lighting compensates for the natural light deficiencies due to the room's age. The hot water supply was also excellent, indicating that the hotel has invested in unseen yet comfort-ensuring aspects – something many poorly managed older hotels fail to do.
The hotel features several courtyard areas, each surrounding a beautiful garden. These gardens have a French vintage aesthetic and are clearly well-maintained, though perhaps not with the same meticulous, high-luxury precision throughout. After all, given the hotel's size, it's unrealistic to expect every area to be managed like a boutique property. Breakfast was surprisingly good, especially the baked goods. The bread, though unassuming in appearance, had excellent texture and aroma, on par with top-tier bakeries in Shanghai. There were also many local Indonesian specialties; however, given the general characteristics and standards of Indonesian cuisine, it's best to approach these with cautious anticipation and try a small selection. Nevertheless, among all the good hotels I've stayed in during this trip, this one offered the most diverse and thoughtfully prepared local dishes – just don't compare them to the 'delicious' Western food standards and tastes.
In summary, for this price (even the suites are quite affordable), staying in a hotel of this style offers excellent value for money. You can't compare it to hotels priced at 3000 and above, even if its historic exterior might suggest that caliber. The maintenance and staffing costs for such high-end establishments are simply on a different level.
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Price per night from:US$74
Posted on Mar 25, 2026|Business Room
desi lukmawatiBusiness Room 207 was comfortable, clean, and spacious.
Business Room 211 was noisy; I could hear the outdoor AC unit, which was very disturbing and uncomfortable. There was a humming sound, and the room was cramped for a business room – not recommended.
Breakfast: Lacked variety and felt haphazard.
Hotel staff were friendly and responsible.
Check-in and check-out process was easy.
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Price per night from:US$15
Posted on Jun 30, 2026
Sarah_13Hotel is decent, not the new posh kind of hotel and it shows in some of its facilities in the room but the rooms are very big, service staff was very nice and helpful and spa was superb! As a female solo traveler it felt safe to stay at. Would recommend if you are not too picky about rooms and for the price it was good. Location was quite convenient too. The hotel staff was the one that helped me find tour guides for Sewu and Ijen.
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Price per night from:US$17
Posted on Mar 1, 2026
Marco Putra
Excellent hotel for business trips. The check-in process was fast and efficient, the WiFi was strong and reliable, and the workspace in the room was very comfortable. The environment was quiet, making it easy to focus and rest after meetings.
The staff were professional and attentive, and the location was convenient for business activities. Highly recommended for corporate travelers — I will definitely stay here again.
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Price per night from:US$15
Posted on May 29, 2026
Guest UserWe enjoy our stay here. The staff was so friendly and helpful. The food for breakfast is variety and delicious. The location is strategic, near the mall and hot spot around surabaya. Would absolutely recommend this hotel.
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Price per night from:US$25
Posted on May 26, 2026
Guest UserNot sure if it's because there are fewer family rooms, but the sheets were quite old. The stay was okay though, I really like this hotel and have stayed here frequently before, but it really needs a renovation.
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Price per night from:US$24
Posted on Jul 30, 2024|Standard Room
FarheenkhalilHad a great time. The environment was good and all the fasilities provided could be enjoyed. Definitely will come again in the future. I faced some difficulties but it was handled well bt the workers.
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Price per night from:US$10
Posted on Apr 6, 2025
Guest UserThe room is a bit stuffy but clean, the bathroom is big and clean. There is no hot water, the water sometimes gets small by itself, the AC is cold, the bed is big. The location is close to the town square so there are quite a lot of people selling. Recommended if you are not often in the room because the TV cannot be turned on
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Price per night from:US$6
Posted on Aug 27, 2026|Standard Room with Double Bed
Guest UserOur room was fine, however the hotel and amenities are a bit old. Located next to some shopping malls and cafes, also there is Indomaret over the corner. There is a spacious parking lot. The buffet breakfast was quite nice, with plenty of options to choose from.
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Price per night from:US$22
Posted on Nov 24, 2025
Anonymous User
Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!
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Price per night from:US$18