I saw the high rating on Trip.com and decisively chose to stay at this hotel, considering it as a potential top choice for future business trips.
**Welcome:** Communication was seamless, and the doorman quickly guided me to the parking lot.
**Parking:** There are two options: paid valet parking outside the hotel lobby, and a multi-story parking garage on floors 4-5 (free if you register at the front desk). There's a direct elevator from the parking lot to the lobby on the G floor, but it doesn't go directly to guest room floors.
**Lobby/Front Desk:** Complimentary welcome drinks were available. The front desk staff were highly efficient, completing check-in within about 5 minutes. They also clearly informed me about the complimentary supper buffet at 11 PM (porridge, red bean soup, soy milk, and some side dishes). They also accommodated my request for a late check-out.
**Guest Room:** I stayed on the 7th floor this time. There was a subtle, pleasant aroma from the lobby all the way to the room, not overpowering. The room was about 40 square meters, quite spacious, and the layout was very practical. The twin room also featured a bathtub, with warm lighting perfect for a relaxing soak. I personally prioritize good air conditioning, and it was excellent. The soundproofing of the glass was also good; occasionally, I could still hear the roar of modified cars or supercars.
**Facilities:** The infinity pool on the rooftop (R floor) offered a great view. However, I noticed the hotel doesn't seem to have a gym, though I'm not entirely sure.
**Breakfast:** The variety and selection were just average, not particularly extensive. The taste seemed to cater more to local Malaysian preferences.
**Pros:**
① Complimentary supper, a thoughtful touch, which is rare for hotels in Malaysia.
② Direct access between the hotel and Ipoh Parade shopping mall.
③ Centrally located, so no worries about food and drinks.
④ Extremely fast room service. I requested a bucket of ice, and it arrived within 7 minutes. Impressive!
⑤ The complimentary mini-bar included regular coffee and tea, plus two extra beverages and two packets of peanuts/nuts.
**Areas for Improvement:**
① I noticed that during supper time, the tables already had breakfast cutlery and tissues laid out. After guests finished supper and the used cutlery was cleared, the unused cutlery remained on the table. This is a significant hygiene concern. I suggest setting up breakfast cutlery after supper service.
② The hairdryer should be placed in the bathroom for guests' convenience, not in the wardrobe (as the noise can disturb a companion).
③ There was noticeable dust in the light strip recess next to the toilet in the bathroom.
④ The Wi-Fi speed needs improvement. While not terrible, it wasn't ideal and affected work efficiency.
⑤ The anti-slip properties of the floor tiles in the shower were not very good. This issue needs attention to prevent falls. Anti-slip coating could be applied, non-slip mats provided, or warning signs posted for guests.
**Summary:** As an experienced business traveler who has stayed in no less than 500 hotels worldwide, including high-end and luxury establishments, the above review is absolutely fair and reflects my personal experience. Overall, I'm quite satisfied. Considering the price and hotel category, it's worth returning to.
Original TextTranslation provided by AI
