Hotel Sapphire

Really pretty bad. We had reasonable expectations but this was disgusting. I don't know for sure but I think they may have been overbooked and put us in a room under construction. The bathroom was repulsive. Black mold everywhere. We slept there the first night and when we went to shower the water was pouring directly out on the floor. We called the front desk and they said they would give us a new room later. But we wanted to shower before heading out. They found a room someone had checked out of and we stayed there for the next night. It was an updated room but far from luxury. A little cleaner but I would NOT stay there again.

Friendly helpful staff , good location 2 minutes to the tram station to visit all the city , you won’t need taxi there. But it’s old hotel to be homest not that much of cleans , breakfast was good , staff helpfull they gave us a crib for the baby , and when we check out they gave us small presents for the memory and they have room storage for the bags when you want check out but still have time for the airport , they farewll us very good untill the last moment we left them

Location is great - walking distance to main attractions. The hotel itself is incredibly dated and is in serious need of being renovated. Anyone with asthma or a dust allergy would struggle. The hotel staff are nice and helpful- no complaints there. It's a shame, as location and staff were great. However based on the hotel itself i would not recommend.

Pros- nice location, room was clean, breakfast was decent, stuff helpful. Cons- hotel itself is very outdated. Big part of the Lobby room is dark and filled with stuff. Hotel has an access to the roof with an incredible view, but it is not in use for anything. Needed an iron, got it only on the second day. Water in the shower was not draining. And it is on the street with restaurants, so every night it was very laud from outside till 1-2am. I probably won’t stay here again unless there will be some renovations.

The hotel is a little tired and could do with some TLC. Was a great location ant the staff were great. Breakfast was very good. Hotel was clean. Enjoy our stay. Many thanks

We go to Istanbul regularly for work, this year for the fourth time. We always look for accommodation near our favourite restaurant New Hatay, which is our base for every visit to Istanbul. So we were very happy when we were able to book the Sapphire Hotel, which has such good reviews and is only 40m from our restaurant. Unfortunately, our trip did not start well. At Sabiha Gökçen airport, the taxi driver of a small Fiat explained to us that the best way to go was through the Avrasya tunnel. He dropped us off in the street above the hotel and claimed that the tunnel toll was 246 TRY and the total fare was thus 665 TRY. That's about double what we normally pay. The receptionist at the hotel, told us that the 665 TRY figure was normal, which was surprising given the fact that we had booked a Mercedes back to the airport and the fare was 600 TRY. Taxis in general are a big problem at the hotel - the front desk repeatedly refused to order us a taxi - once saying that the taxi would arrive in an hour or so, the second time saying that they can't order a taxi several hours in advance and if we want one, we have to return to the hotel an hour before the requested arrival time and then the front desk can order a taxi for us. However, the receptionist was unable to explain to us why he could not order the taxi an hour in advance himself, why we had to return to the hotel for this. We were eventually helped by the restaurant staff where they ordered the taxi ahead without any problems and then arranged the aforementioned Mercedes for us on our last day at the airport. The hotel itself is very nice, but the standard room is so miniature that you don't even have a basic space on the toilet to perform all your needs. As well, there is a space of about 10 cm around the bed that doesn't allow you to lie on the bed in the normal way, you have to get on it from the headboard. The soundproofing is disastrous, every time someone flushes the toilet in the room above you can hear the water running so intensely that you feel like you are going to get hit, at night the noise wakes you up every time. There is a fridge in the room but no water bottle. The first time the reception generously gave it to us for free, the second time the receptionist sent me to the basement restaurant at night to get water, where luckily there were two employees already on their way out and they sold me two pint bottles for 10 TRY. I only wanted one, but the gentleman didn't have the change for 10 TRY, so he gave me two. There are two small lifts in the hotel. When we called, the elevator was always full of other guests, plus it was going in the opposite direction to us, so we waited several minutes each time. Breakfast was relatively plentiful in choice but the quality of food and drink was terrible. There is WiFi in the hotel which works perfectly everywhere, except in the underground restaurant where there is no WiFi at all. There are two lovely, large lounges on the ground floor near

Stayed here in September as the first stop on an 11 night tour.Oh my god ,if you do get to stay here make sure they don't allocate you room 416,its like being in a tomb,absolutely awful.You couldn't swing a cat in it let alone be able to climb into bed without trying to manouver past a massive pillar in the room that the bed was lodged between that and a wall.The bathroom well what positive can I say about that,well,absolutely nothing.Horrendous!!!As for the food on the first evening we refused it all even though it was included I wouldn't have served it to my dog.We ended up going out for something to eat.I asked if I could have an iron ,what a mistake that was.They gave me one that was thick black ,obviously had burnt a lot of clothes with it,when I refused it a gentleman came over to say that they had given me the wrong one and gave me a nice clean one only to see that all the wires had come through the cord,Ermm no thanks I give that a miss as well.Faulty Towers has got nothing on this place!

Service at the hotel leaves much to be desired, although the location is convenient. The room we were given was not cleaned. There was hair everywhere on the floor, on the beds and in the bathroom. And when we told them to clean the room, the cleaning lady refused to do it, and her "boss" even got rude to us. As a result, of course, the room was cleaned and the beds changed, but an unpleasant aftertaste remained. The breakfast is tasteless, the lobby is dirty (in September, New Year decorations are hanging), the elevators are all splashed with something, the staff is unfriendly, only one socket worked in the room. In general, the hotel is very unkempt! This is not the first time in Istanbul, so I can say for sure that for this amount you can find a more pleasant place.

The hotel is very central and within walking distance to the tram, shopping and restaurants. The front desk is extremely helpful and friendly. Breakfast was also good. Hotel, though, needs an upgrade with new carpets and room decor as well as reception area. Else a wonderful stay at the hotel.