La Kasbah

La Kasbah Reviews

La Kasbah

3140 Rue de La Kasbah, Kairouan, TunisiaView Hotel Details
La Kasbah
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La Kasbah Guest Reviews

4/5
Very Good
56 Reviews
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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Positive reviews(47)
Reviews with photos/video(6)
Negative reviews(9)
Guest User
Standard Room
Checked in Oct 2022
Family
1 Reviews
4.7/5
Amazing
Posted on Oct 4, 2022
Very nice establishment, in the heart of Kairouan. Very pleasant breakfast on the terrace. Clean and well-maintained swimming pool. Professional welcome.
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Guest User
Checked in Mar 2024
Other
0 Reviews
5.0/5
Outstanding
Posted on Mar 1, 2024
I stayed here for 3 nights as part of a Tunisia tour. Very nice and comfortable hotel. Room was comfortable, and had a fridge, good air conditioning, and comfortable bed. My room as had a door to the adjoining room so I heard everything the couple next door said and did... so ask for one without adjoining room. Breakfast was a huge buffet, tho' for the three days, they did not start exactly at the designated time. The pool area was a nice place to unwind and I really enjoyed feeding the adult cat (and a very tenacious kitten) while there. Please treat them well.
Response from Property: Dear Maria, Thank you so much for your lovely feedback! We are happy to learn you appreciated our hotel ! It was a pleasure having you as a guest and we will be delighted to welcome you back again! With all our gratitude and wishing you happy future travels, La Kasbah Kairouan, Golden Yasmin Hotels. P.S. The cats are ok
Ramadama
Checked in May 2024
Couples
3.0/5
Posted on May 4, 2024
The hotel rooms were very dated. The beds were very uncomfortable. The shower was difficult because of how the shower head was positioned. It caused the floor to be flooded. The breakfast was very minimal with just the basics. They did have an omlet station and fresh orange juice. It looked like the pool was very nice but not heated.
Bati P
Checked in Mar 2024
Friends
1.0/5
Posted on Mar 24, 2024
Outward appearances belie the terrible service. Most disgruntled, rude people ever. The food is literally inedible. And I’m one to eat just about anything. Most of the food in the buffet is just recycled old uneaten stuff. I got fries with my sandwich that were limp, ice cold and probably from the dinner the night before. Find another place. Forgot to mention the nice big cockroach ( thankfully dead) in my bathroom.
Susan O
Checked in Feb 2024
Couples
4.0/5
Very Good
Posted on Feb 19, 2024
I was very excited to be able to stay in a building with such a history and really looked forward to this night of our trip. The hotel itself is quite beautiful although the lobby was very cold when we arrived in the evening. I was glad that I didn't have to spend much time in it. Our room was very pretty and comfortable although there was only one outlet that I could find and it was located over the spare twin bed. Good thing we didn't have anyone else with us that needed to use that bed or they would've had to share it with our phone and camera batteries being recharged that night. Not very convenient. There is a desk in the room, but there isn't an outlet near it. The bathroom and the room for the toilet share one door and is configured that when we first went into the room, I couldn't find the toilet right away and thought that we didn't have one. It made for a couple of laughs once we figured out how the door worked. The rooms have a small enclosed balcony area which would be quite charming to sit out on if you were spending any amount of time in your room. The way the shower is plumbed, you have to stand in the center of the bathtub which I find a bit awkward and potentially a bit dangerous. But there was plenty of hot water and good water pressure. The only food we had here was the breakfast buffet. I can say it was adequate but definitely not the best we had compared to other hotels. I didn't have to deal with the staff here so I really can't comment on what type of service they provided or how helpful they would be. We only spent one night here. The pool area is quite beautiful and I can see where it would be enjoyable to out there in warm weather. I think this hotel is definitely worth staying at. So many beautiful architectural details throughout, as well!
Response from Property: Dear Guest, Thank you so much for taking the time to share your kind feedback and for recommending us to other travellers! We are grateful you enjoyed your stay with us and found almost everything to your liking. Thank you as well for valuable remarks and thoughts, we will look into it and use it to improve our services. We hope you loved our country and if you decide to repeat this experience, we will be happy to welcome you back again Wishing you all the best in your future travels, With best regards, La Kasbah Kairouan, Golden Yasmin Hotels.
DiscerningTraveler02
Checked in Dec 2023
Family
3.0/5
Posted on Dec 16, 2023
Strange place which varies betwween very nice and curiously odd or bad. Most importantly in a hotel, I found the rooms themselves very nice and comfortable. Not really set up for couples though: one glass in bathroom, needs a second luggage stand, one hand towel, yet two bath towels. The grounds and lobby were clean and pool area is beautiful. Overall a pleasant stay. Lobby was very cold and drafty. Probably very nice in summer, but in winter it was unpleasant. And oddly, when the restaurant opens at 6:30AM, the lobby has no lights on. Just curious. The restaurant is the real downside. We ate at breakfast and dinner buffets. Pathetic is the best description. For a Tunisian hotel in a country that savors it's bread, the bread was uniformly dried out every day. We ate in streetside dives that had much, much better bread. Practically no fruit. Queer organization - orange juice in one place, glasses in another, resulting in a search. Breakfast items can run out - e.g. croissants, scrambled eggs - and dont seem to get replaced. Or something is there one day - e.g. stevia packets - and not the next. Soe of the dinner choices were curious - meatballs, lasagna, pizza. Tthe fish did not smell fresh. You can find food at the bnuffets, but it's not great. And if you're paying for it, some of the local restaurants may be better choice.
Response from Property: Dear Guest, Thank you for staying with us and taking the time to leave your feedback. We are happy to read that overall you appreciated our hotel and, at the same time, we apologize that we were not able to satisfy your preferences in terms of food. Your remarks are appreciated and we will make every effort to improve in these areas. Our hope is that you return to see the changes we have made and have a much better stay. We wish you all the best in your future travels, Best regards, La Kasbah Kairouan, Golden Yasmin Hotels.
44490812
Checked in Dec 2023
Solo travelers
1.0/5
Posted on Dec 7, 2023
Absolutely not a 5 star Allowing people to smoke in the lobby with open windows thus the room corridors were filled with cigarette smell Reception staff was extremely rude Lousy breakfast lousy dinner buffet food wasn’t even warm enough to serve How is this a 5 star property
Guest User
Checked in Jun 2023
Solo travelers
0 Reviews
5.0/5
Outstanding
Posted on Jun 3, 2023
What wonderful historic hotel. The staff is friendly and the rooms are comfortable. We really enjoyed the Houka rooms where you can experience a fun atmosphere and service that is perfection. Great location with excellent restaurants nearby as well as excellent shopping.
Response from Property: Dear Guest, Thank you so much for your lovely feedback ! We are happy to learn that you appreciated our hotel and services, and found our staff friendly . It was a pleasure having you as a guest and we will be delighted to welcome you back again! With all our gratitude and wishing you happy future travels, La Kasbah Kairouan, Golden Yasmin Hotels.
Lisa
Checked in Oct 2023
Couples
5.0/5
Outstanding
Posted on Oct 26, 2023
Great stay! Very calm atmosphere at the pool with beautiful soft Oud-music in the background. Staff was polite and attentive. We especially enjoyed the moorish Café after dinner. The food was also really tasty! We would choose to stay in this hotel again for our next trip in Kairouan.
Verified traveler
Checked in Jan 2024
Other
4.0/5
Very Good
Posted on Jan 9, 2024
Great location and historical site. Comfortable and convenient as expected.
Andrew
Checked in Oct 2023
Couples
5.0/5
Outstanding
Posted on Oct 25, 2023
Very nice rooms, with a balcony. Staff were friendly and served us a last minute dinner buffet. Pool area was maintained and cleaned up though the few sun beds that there were seemed old and falling apart. Didn’t have chance to swim. Spa was excellent and good value for money.
Rusu Donighevici
Checked in Aug 2023
Family
5.0/5
Outstanding
Posted on Aug 7, 2023
Absolutely amazing stay, in an old medieval khalif castle (around fifteen century), modern renovated. Rooms a little smaller, but wonderfully decorated, also all public spaces, hallways and reception. Do not miss the tour of the museum, near the outside restaurant, it is absolutely amazing (sorry for repeating myself).
Guest User
Checked in Jan 2023
Solo travelers
0 Reviews
4.0/5
Very Good
Posted on Jan 31, 2023
Like most of the hotels in Tunisia this one is a little dirt, a little outdated and amenities are non existent. That being said, the dinning room is pleasant, people are friendly and the pool area large. We stayed here 3 nights and it is in the middle of town. Easily within walking distance off the entire area. Shower was pleasant with lots of water pressure. Common areas were empty which made it easy to lounge and have coffee while watching a movie. It would have been nice if just one person spoke English. Considering this town is called the frying pan of Tunisia, the hotel worked
Response from Property: Dear guest, thank you for taking the time to review our hotel. We are glad that overall you were satisfied with our services and sincerely apologize for not matching your expectations in terms of amenities and cleanliness. We passed on your feedback to the relevant department for action, and we really appreciate you bringing this issue to our attention. As for the “prison”, yes, indeed, the Moorish café part is in a restored former prison, whereas the hotel itself is an ancient fortress which makes La Kasbah so unique. We hope that your trip to Tunisia was full of enjoyable discoveries and if you decide to visit our country again, we will be happy to have another chance of welcoming you and serving you better. With best regards, La Kasbah Kairouan, Golden Yasmin Hotels.
Guest User
Checked in Jan 2023
Solo travelers
0 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2023
I was here on an Overseas Adventure Travel tour from the U.S. Five minutes walk from the back end of the Medina and ten from the front, this delightful, atmospheric hotel is within the walls of the old Kasbah. Incredible and attentive customer service. There is a serving bar in the enormous lobby, where having a beerbis a must. Rooms are good sized with Arabic tile and decor. The bath shower was "interesting" as it's rather deep. Breakfast and dinner are buffet style with a cook stand who prepares the specials of the evening. The Prime Minister stayed here my last night. Ignore the odd negativity, it was a terrific and memorable stay.
Response from Property: Dear David, Thank you for taking the time to share this amazing feedback! We are happy to know you had a memorable stay with us and appreciated the location, rooms and our service! What a motivation boost for all of us here :) We look forward to hosting you on your next trip to Tunisia! With all our gratitude and wishing you happy future travels, Best regards, La Kasbah Kairouan Hotel, Golden Yasmin Hotels.
Guest User
Checked in Jun 2023
Other
0 Reviews
1.0/5
Posted on Jun 29, 2023
The hotel itself is authentic and pretty but it is such a pity to hire such unprofessional people to work at the reception. The night-shift person was so rude and so out of line! Smoking in the reception while I am talking to him and even yelling and talking rudely to me. Making scenarios in his own head and behaving very aggressively. The guy was so not normal, that we did not feel secure and decided to leave the hotel before the end of our stay and lost money booking an other hotel at the city. When I get a room in a 5 stars hotel, i expect the client to come first and the staff to be better trained! Such a pity that such a pretty hotel will be getting less and less clients because of the bad service and the shameful behavior of some people working there.
Response from Property: Dear Imen, Thank you for sharing your concerns. We work hard to deliver a stay that is superior and full of hospitality and we can't apologize enough for what you experienced and which is not our norm. We understand how frustrating and disappointing it was for you, it was even more so for us! We inform you that we have already taken the necessery measures and sincerely hope you can give us the chance to serve you and show you the great experience you can have with us. We do hope that all your future travels are wonderful ones. Best regards, La Kasbah Kairouan, Golden Yasmin Hotels.