Best Western Premier Kansas City Sports Complex Hotel Reviews

I checked in on February 17 the heat, phone or electrical outlet in the bathroom didn't work. Will not stay there again.

Upon arrival, staff was super helpful and friendly! This continued throughout our stay as we came and went. Breakfast buffet was decent - a nice perk to the morning. Great location for a baseball or football game, spacious parking lot, clean room and public areas.

Love it big thing wrong was the pool was cold and it suppose to be heated

It was a good stay. Security on-site. Front desk staff were very courteous and professional. The room was clean and comfortable.

Extremely friendly front desk staff. The rooms were a little dirty, mostly because of the age of the hotel. There were candy wrappers on the floor when we got there. Comfortable hotel, friendly staff.

The staff was amazing and the breakfast was top notch! The alarm in the room was set for 6am from a previous guest and we got in super late so I didn’t get much sleep at all but if that hadn’t happened it would’ve been seamless. The room was clean and the ac worked well and the bed was comfortable.

We survived the coldest game at Arrowhead, to FREEZE overnight at the hotel. Power outage had folks stuck in the elevator and we couldn’t get the heat to work.

Temperatures outside were -6F with sensation of -25F and the heater was not working and our bedroom temperature was almost 63F that is terrible when you came from the street. The doors and the hallways were very noisy. The only reason I stayed is because of the Chiefs game. Kitchen closes early considering the volume of guests. I have to asked for the sofa bed bedding in front desk and we were 3 and only 2 towels.

Perfect spot to attend games. Walking distance, we even walked during the -10 degree game and it was no issue. They have a cool bar that fills up with fans before and after the game. Staff was great.

The woman who checked me in was AWESOME!! She was by herself because her colleague had just quit, and it was crazy busy with people checking in. I've never seen someone check people in so quickly and efficiently, and she was so pleasant and positive even though she was in the weeds.

Only stayed one night ans got in late. Front staff was super nice and helpful though.

We booked the hotel for New Year’s Eve day game at GEHA field. We arrived Saturday, December 30. One of the elevators was out of order and the other elevator wasn’t working properly. New Year’s Eve weekend and the elevators service was spotty. We paid $400 a night, the beds were very very comfortable, the hotel was older and needed a lot of updates to be a $400 a night room. The heater and air conditioner was working, but when you set the temperature, it didn’t shut off at the temperature you set. The door didn’t latch unless you actually pulled it closed or pushed it closed from the inside. We didn’t find this out until the next day. The staff was amazing. Everyone was very nice and helpful but again to really be a $400 a night hotel you need a lot more amenities.

The staff were absolutely wonderful and the room was clean and comfortable. We stayed over Christmas and the staff seemed to be enjoying the holiday and were spreading Christmas cheer. I would definitely stay here again. Thank you.

Customer service was great very friendly, breakfast was good with a variety of options but the bed was uncomfortable, but I’m sure we’ll be back.