We arrived on a Friday afternoon and called the contact # (which is in England) to have the pool heated. We were informed they would send someone out that evening but it takes a good 12 hours to heat so wouldn't be ready until the next day. Saturday morning we check the pool, and it is as cold as it was the day before. We noticed a paper note slid in the front door - local rep let us know the pool heater was just turned on that morning, so wouldn't be ready for another 12 hours. We left for the day sightseeing and got back early evening. The temp in the house was 76F and rising. I called England - no answer. I called the local rep's number and it was disconnected. We had to book other accommodations for the night. The outside of the home looked nice; inside was another story: carpet so dirty you wouldn't want to go barefoot; "toiletries" means 1 roll of tp per bathroom and 1 pump bottle of hand soap. Signs in the kitchen ask you to clean up after yourself, but the only soap is again a small bottle of hand soap and a sponge/scrubby. We bought supplies to compensate. Sunday late morning I was able to reach England and they told me they would contact their local person to look into the AC not working. I received a call later that day stating her husband flipped a breaker and they would have AC repair out Monday evening. At that point we sent a detailed email to Laguna Villas contact and let them know we were leaving and expected a full refund. To their credit, they did refund us