Mercure Krakow Fabryczna City Reviews

everything is gorgeous, except for paid parking for hotel residents and a public bath, where there is a crowd of people.

In the end this hotel is not good. We needed more than 1 hour for the check in because there was just one guy behind the front desk and so many people they want to check in. On our room we noticed that the heater is not working. For this the maintenance guy had to come for repair. The fridge was not working, also the shower was not working correct. The worst was, that next to the hotel are a lot of bars and restaurant they are playing loud music until late night. It was not possible to sleep before 2am. When you like to sleep, don’t go to this hotel.

There are not even slippers in the rooms, the pool is accessible to anyone from the street

The location is a little far from the city center, so I wouldn't say it's very good, but the access to the city is not bad. . Since it was just built, the interior is really stylish and nice. .

Great hotel, you can see from the newly opened. Service at a high level. I am satisfied with the stay. It is a pity that the water in the pool is so cold!

Bardzo dobry hotel, świetne jedzenie, piękna infrastruktura! Polecam

Yes, I can confirm previous reviews. Hotel is located far from the center. Neighbourhood is not something you would consider as a point of interest (unless you like carrefour market which is near by). Rooms are quite ok, cleasing definitely need the improvement. Breakfast is ok as well. Reception is the point they need to work on. If you work in the hospitality business you need to treat guests with some attention, using the word "no we cant" for every request is showing the attitude. Accor platinum/ gold guests - stay away - you wont get any upgrade, welcome drink or so - nothing. Looks like their approach is to attract guests to come, than treat them as a "one time visit" , do not even pretend that they want guests to come back. No iron in the room, so I was directed to the ironing room, which looks like on the attached photo....

Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.

Fab hotel. Really pretty interior and the breakfast was amazing! The restaurants in the hotel are amazing too. The spa is also fab. Definitely would return!

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.

WORST hotel experience EVER. If I may offer some advice for staying at this hotel: beware of accidentally leaving there any valuable personal belongings, as you'll probably never see them again.

Stayed here for 4 nights on a weekend break to Krakow! We had a wonderful stay. Staff were very pleasant. Rooms were spacious, well decorated and clean. Great heating system to keep the room warm. Large TV that you could stream. There was also a lovely pool with a hot tub, smaller childrens pool and a splash pool with slide and sprinkler for the kids. It was fantastic! Free lockers and towels from spa reception. You can also pay more to use spa facilities but we didn’t. We were on a bed and breakfast basis - breakfast was delicious with plenty of choice. They make fried eggs and porridge if you want that. Location was perfect for us - very quiet, supermarket around the site and plenty of restaurants on site. We used BOLT to get in and out of the centre - approx £1.50 per journey. We also used BOLT from airport which cost approx £8 each way. I don’t understand how this hotel is over 200 on Tripadvisor!! It’s fantastic and would highly recommend and stay here again. We used Choose Krakow for our day trip to salt mine and Auschwitz-Birkenau and were collected at the entrance of hotel.

Stayed here for a 4 day trip to Krakow. Highly recommend., lovely staff, facilities and everything was to a high standard. Fresh water everyday and rooms were cleaned everyday if requested. This hotel has everything you need, had a lovely meal at the Italian underneath the hotel, lots of choice at breakfast, something for everyone. Although not located in the city centre it was very easy to reach by tram and only took 15minutes. There’s lots of scooters dotted around which are easy and cheap to use and we used the app bolt frequently to get taxis if needed. Will definitely be coming back!

Hotel is nice, but unfortunately location and surrondings are not that good at least for tourists. For business trip, if location is not important, hotel is great. Price was lover but if you want to visit old town or any other tourist sights, taxis cost about 10-20 euros to one direction. Adding additional travelling cost to price per night, rate is only a bit lower than other good quality hotels from walking distance to old town. There are some restaurants also located inside area, but so called ”normal, every day restaurant” is missing. Pitza or sushi as for lunch and for dinner every day is a bit strange :)