Greystone Haus Swiss Garden Kuala Lumpur

Location was great. Unit was suitable for families. Morshad Khan was very prompt and helpful on fee times we had challenges on checking in and wifi issues. Reservation Service Assistant is a bit inconvenient to contact and gave us the wrong door passcode and quite unable to resolve the wifi issue until Morshad came to help. Overall, the experience is good, Morshad made it better. Would appreciate if there was a brief proper orientation of the amenities of the unit.

Great room good location

The location is really good. It's very convenient to get there. The toilet is also good (although the hygiene is not very good) and the door handle is broken.I hope it can be cleaned seriously/The sofa is full of cookie crumbs and unknown objects. The carpet is also very dirty😔

Paid for 1 king bed and 1 queen bed since travelled with my family so including me 4 of us but when we arrived there, only happened to find 1 single bed and 2 single compiled beds meant for queen sized bed. Contacted the hotel management but no response at all. Service should be thoroughly improved and please abide by agreed terms. Please don’t false advertising.

Aircond not cool at all, reception personal did not serve with friendly. Very bad experience

overall all ok, only the unit number a bit confuse, when they send me the details is write "S1404" when I go to the unit is show "21404", and then the door password a bit difficult to key in because not sensitive. I hope the management will look in to it.

Overall ok. But process for check in a bit complicated.

Good location, spacious home, simple decorative and near to town! The pool is clean, and view is a awesome.

One of the best hotels in kualalumpur