Overall Experience (9.5/10)
Our stay in Kyoto was wonderful, and I’d highly recommend this hotel to everyone. It has a private, calm, and clean atmosphere. Most of the staff were very professional and provided excellent service. I’ll definitely come back next time.
What I Liked the Most
• Exceptional Soundproofing: During our two-night stay, we never heard any noise from the neighboring rooms—not even the sound of running water, which I often encounter elsewhere. As a hypersensitive person, this was the feature I appreciated the most.
• Great Amenities & Meals: The evening meal service was fantastic. We really enjoyed the free snacks, wine, and the late-night Ochazuke. It was a very lovely and thoughtful touch.
Areas for Improvement
The only downside was a new male staff member who pretended he never received our iron rental request. This specific interaction made me feel a bit discriminated against.
Final Verdict
Otherwise, it would have been a perfect experience. If this service issue is addressed, this hotel is truly a gem in Kyoto.