La Quinta Inn & Suites by Wyndham Lakeland East

It’s too noisy to sleep during night. Our room was just opposite to highway. Laundry was out of order and not in good condition.

We stayed two nights I always do 2 rooms every other weekend this hotel was horrible staff didn’t believe me when I said I needed clean towels and toilet then she told me they were out of toilet I was stunned and won’t go back there

Second time staying. First was great had no issues this time around different. This room was a little run down. Cleaning lady who provided towels didn’t know English when I ask for wash rags so I had to physically show her what I needed but this was not the main reason for the low score. Sunday our last day we went to breakfast my youngest didn’t feel good so she stayed in the room. I didn’t know we couldn’t take the food to our room and made her a plate, the breakfast lady came off the elevator loud as heck we can’t take anything out to our room we need to ask front desk first. First I saw no sign of this second it was embarrassing how loud she was third no one was at the desk and when the front desk lady came back she was totally ok with it and look at us like why we ask beside the one dollar tip in the jar I put a decent tip and if I had to deal with the breakfast lady before hand I would have kept my money, I didn’t match her attitude because there was small kids in the lobby but best believe I was pissed

Stanley at the front desk was very friendly and helpful! Hotel was clean and nice!

It was wonderful John at the check in desk was awesome and vert pleasant always had a smile on his face for everyone

Everything throughout and around the entire hotel was: outdated, dingy, scuffed, chipped, unmatched, stained, not cleanly lit, full trash can in lobby, overwhelmed staff, landscaping bare and without ground cover.

No hot water this morning. Charges a deposit when paid in full at check in. Coffee cups but no Lids. Can’t drive and drink coffee without a lid.

We checked out around 7 am . I was playing in a softball tournament in the Lakeland area we left to play our games. While playing got a phone call from the the hotel about leaving something important at the hotel. The gentleman at the front desk found a set of keys to our car in our room. He was on duty when we checked out and had the keys when we came a back to the hotel to get them Great service. We will rember thank you !!

I was embarrassed when after using the toilet in the room it was on the verge of overflowing on the floor. However we saw a maid in the hallway and she quickly tried to assist with the problem until the maintenance guy came.