Goldsands Hotel Langkawi

The hotel is quite easy to spot when arriving by car, which is convenient. The lobby looks nice and welcoming, and when we first entered the room, the facilities seemed good. However, our experience was disappointing. The kettle still contained water left by a previous guest, and there was hair in the bathtub, which raised concerns about cleanliness. The refrigerator was not working, and the TV could not connect to the internet. Even the phone was unable to connect to the WiFi. Most importantly, the balcony door and the cupboard were very difficult to open and close, which made our stay quite inconvenient.

There is very bad service. Nobody helps to take luggage, when entered the room room was full with bad smells and toilet seat was messed and pee on the top. They didn’t change bedsheets in my 5 days stay I requested so many times but they just ignored. Even my other two friends were there with their families they had same bad experience. It’s really bad service.

It is near from everything except beach. But you can watch the best sunset from rooftop. Room is big and staff are friendly.

Easily the worst hotel I have ever stayed at, 5 nights no wifi, no hot water, broken toilet. had a large room was moved to a smaller room because of problems and received no compensation. New room had some colorful art on the walls and lamp. Staff had zero interest in addressing problems.

Nice hotel with real potential, but it feels neglected and needs maintenance. The rooftop pool is pleasant with great views, though the big umbrella is very rusted and it closes at 7 pm, a bit too early. The room was excellent: large, spacious and really beautiful. Breakfast is a highlight, very good selection and the pancakes were outstanding. Staff is hit or miss: some are friendly and helpful, others seem bored and uninterested. The rooftop restaurant idea is nice, but service was poor. We waited a full hour for dinner while later arrivals got served first, very frustrating. Overall: good bones, great room and breakfast, but inconsistent service and visible wear and tear hold it back. Could be excellent with some care.