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Explore Guest Reviews of Hotels in Lawrence Township

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Hilton Garden Inn Princeton Lawrenceville

Hilton Garden Inn Princeton Lawrenceville

4.4/5106 Reviews
I am a Hilton Honors member, so I expect a certain level of treatment when I travel for business and stay at Hilton. However, that was not the case at this hotel. The front desk is very rude and cold. They act like it's a bother to check you in or out. They refused to provide me with a receipt so I could expense my trip with my employer. When I called to speak with a manager (Melissa) after my trip, she hung up on me. Very poor customer service. As a result, I filed a formal complaint with their corporate office. Also, though the room was clean, there were ants on the desk and TV, and all over the counters in the breakfast area. They did not wipe anything down in the breakfast area. Generally, if there is a bug problem, then that means there is a deeper maintenance issue. I do not recommend staying at this location. Hilton is supposed to be better than this. I was not pleased and will never stay at this location again.

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