Fletcher Hotel-Restaurant Leidschendam – Den Haag Reviews

Large room and the room was very clean!

Hotel was good, with free parking. The location is good. There are steps to get your suitcase into reception, although there is a wheelchair lift that could be used, it's not readily available. The breakfast had articles missing on both days. On the second visit there was no scrambled egg left or pancakes at 9.05. I did ask for more. Pancakes arrived but no scrambled egg. I would have have preferred to have been told that there wouldn't be any more scrambled egg, I waited for more but none arrived. Restaurant in the evening was a bit hit and miss also. There are plenty of places to eat in the area, so it's not a problem. The restaurant has lovely views. I would still stay again as The room was good and the restaurant wasn't terrible, just needs to be improved.

It’s 03.10am on Thursday 30th May and instead of being asleep I am wide awake and writing this review. The ongoing loud music and noise from the adjacent Westfield Shopping Mall and, the earlier noise from people using the car park below as a social meeting place and race track, has meant that I have been unable to get any sleep. The windows in the room do nothing to insulate you from the outside noise. It’s a shame as the room itself is nice and the food from the hotel restaurant was very good when I had dinner earlier. If you are in the area on business and looking for somewhere to get a decent nights rest then this is not the hotel for you.

hotel was very good for business trips and short tourist visits rooms, cleanliness, small gestures etc all seemed fine i can only add, it would be nice if rhey have hotel slippers in the rooms and the bath towels could be a bit bigger maybe but ün general, top option for the money you pay

my hotel room was on the 4th floor ..and my sleep the first night there ..was disturbed by the air conditioning unit & its fans on the roof ..i complained to reception and was told by them that it was due to the storm ..and that ALL guests on my floor had complained of same ...the rest of the week ..was fine ..the restaurant ONLY had the menu in dutch ( bad move ) ..as i would have eaten there more often IF i could read the menu ..dined there with dutch friends so they helped translate ..fab shopping centre next door & food court & restaurants !..thank god !..it made up for everything else !...lovely housekeeping staff ( i left some goodies for them when i left & a thank u note )

As other reviews mention, customer service isn’t the greatest. The biggest problem is the lack of soundproofing in the rooms. The guest staying diagonally above us decided it was appropriate to play an instrument in their room at 9:30pm. Then just before midnight we were woken up to shouting and banging saying “Can you let me in” We thought this was the hotel trying to get into the room of a guest who had locked their door. The shouting then turned to “I’m in 310, can you get help” I went to reception to report this, and I caught some other guests who were tired of the noise and decided to leave, we didn’t have that option gone midnight. I went up to the floor with the staff, incase it was a medical incident and they needed assistance. Turns out the guest had just locked themselves out on the balcony smoking. We reported the disruption at check out in the morning. The room could do with some more thorough cleaning and maintenance. There was a storm so it was very windy. There was a broken vent in the window which made the room cold. The air con was locked to cold only, obviously other guests were cold too as it was set to 30c, but as it was set to cold it just made the room colder. There were also rubber bands and a previous guests hair tie on the floor. Hotel is in a really great location, seconds away from a really great Mall with lots of dining options. The bed was very comfortable, just wish we had more rest.

This hotel is probably located in the most incredible spot next to the Westfield Mall. When you are staying in a hotel in a Europe you could not ask for a better place to be. The hotel cleaning crew were wonderful, friendly and always had smiles on their faces. The front desk personnel were also friendly, helpful and always available.

Once again, all was very well. The bedroom was very nice. Very quite during the night. Nice vue on the water. We will come back for sure. The bedroom is spacious, the bathroom all new. Good dining in the evening. The parking is free. Tramway just next, to go to Den Haag. And Westfield mall in front.

2 night stay, not hot water for the entire stay, seems whole hotel had issue but not even a drink voucher offered as a "sorry gift". To top it all off was told in restaurant that since we did not have a reservation for dinner (reception did not mention at check in) we would have to wait 2 hours till the "rush" was over. If the restaurant was busy, faur enough but a restaurant that is 2/3's empty was surreal. Thank goodness the hotel is surrounded by better and to be honest cheaper offerings so enjoyed the evening more outside. Positives? Room size not bad, WiFi fairly quick, breakfast, good selection and location. All these Positives somehow paled into comparison by the strange dinner and water experience.

The room is nice but not worth 160€ a night but the location is perfect to travel to places by trams. I stayed there for 2 nights and needed to use Wi-Fi to work. But it barely worked so the staff told me to use at reception instead.

An excellent hotel! Very clean, love the location and convenient location to the trams. We would definitely stay here again. Thank you.

This hotel is a very functional hotel located right next to the Westfield shopping mall and convenient yo transport and other facilities. The premises were clean and there was ana adjacent restaurant

I booked this hotel in May 2022 for it's location and more importantly to me the room facilities they offered. I booked the suite which was been advertised as having a balcony and kitchenette. It was a good bit more expensive than a regular room but as it had a small kitchen for our needs it was worth it. We arrived at the hotel at the end of July, check-in was ok, we of course had to prepay and then we headed off to our suite. We entered the room which had a massive table in the middle of it and a camp-like bed for our child which we had paid well for as an extra, to be honest, it was too unsteady for her safety and she shared with us. I had said this when I was booking as the bed was huge anyway but the hotel insisted I had to get a separate bed and pay for it which I did. Then I went on the look for the kitchenette as advertised and paid for, but there was no kitchen. There wasn't even a fridge, I had medication that required refrigeration and I thought maybe we have been given the wrong room, I went down to reception and asked, I was told it was" Fletcher policy" No Kitchens, I told the receptionist I had booked and paid for these extra facilities and asked was there a fridge available ?? Guess what yes "Fletcher's policy" is no fridges and furthermore No air con either ... "Fletcher Policy" again...But I had paid for it. We had a large room with a massive dining table and that was it. I went to the bar to get ice but I was told they could only give me a small glass because they hadn't much. We were in the middle of extreme heat and had no way to try and keep the medication safe. The reception staff was dismissive, unhelpful, and uninterested. I was traveling with an anaphylactic as well so the kitchen was going to take some of the stress away, I had neither and unfortunately, we were there for 3 days. The extra facilities were my draw to this place, I didn't mind paying extra but we got Nothing, it was a total rip-off. This hotel continued to advertise the suite until the end of August, perhaps only after I had written to them several times and to one or two of the company directors. None of them got back to me of course from HQ. It was my first and last time using the Fletcher Hotel chain. It was as most reviews say a bit rough in places. The outside to the front was nice but the side entrance was disgusting and this led into the bar/ restaurant area. The ground was stained not sure what type of fluids but it stank. The reception staff was robotic it was like pay, take your key now away with you was their attitude. The room as I said was completely misleading. It was nothing but a big room split in two with a massive dining table. A holiday is meant to be a treat, a break. This place was a nightmare, totally false and misleading information at the time led us to 3 uneasy days away. You may get people in once but there is nothing more valuable and rewarding than repeat business. I can't imagine it happens often here from other re

Just right for shops, restaurants and visiting the bulb fields