Kokon Apartments

Recently stayed with my girlfriend and 8 month old baby. Arrived at the hotel late at night as our trains had been delayed only find out the key had to be collect at other side off the city. I had contacted Kokon apartments directly and explained it was not possible for us to walk as we had a young baby and there was heavy rain and we could not get a taxi as we had no child seat to travel by car. We were left with no option but to have to book else where and the manager told us over the phone he would reimbursed us for the night we stayed in another hotel. We collected our keys the following the day. Since checking out the hotel will not reply to any contact, they even told us they do not speak English even after having a conversation in perfect English. We are left paying for 2 hotels even after being told they would pay for the second. I would avoid at all cost and could not recommend to anyone. Leipzig has a lot better accommodation to offer.

What an ordeal getting in! I didn't realise in the fine print that the key isn't at this "hotel". You have to cross town (1 hour round trip) and enter a door key code (took 8 attempts to open, because the lock is hard to use) to get into an unmanned room. Enter another key code to a key box. Then trek back. Why not have the key box near the property?!