Residence Nevegall

Our stay at this hotel was met by an appalling level of rudeness from the manager/receptionist, leaving a stain on our overall experience. From the moment we checked in, it was abundantly clear that hospitality was not a priority for the management. The manager's attitude was not just unprofessional but downright hostile, creating an unwelcoming atmosphere that permeated our entire stay. Upon arrival we were not greeted by a warm welcome but rather a hostile “what are you doing here” from the manager/receptionist. She also argued with us about the amount of people (15) that we had booked for, despite us paying for this and fully booking four rooms to accommodate us all. We were then harassed daily with rude voice notes whilst out in the day to pay a cash deposit despite there being no mention of this at all on the booking. Every time we arrived home after skiing the manager/receptionist would shout at us to be quiet. We also asked the manager/receptionist if we could store our bags for a few hours on the last day before our flight and she point blank refused saying “she only works a few hours a day”. After some convincing (whereby she was extremely argumentative) she finally let us leave our bags in the huge garage of the residence. I believe the manager/receptionist’s name is Victoria. We have never received such awful customer service from anyone like this before, she should be ashamed. I would strongly advise prospective guests to look elsewhere and avoid this residence. Not only is the customer service awful but the residence itself is extremely old and outdated.

1) comfort of beds more like youth hostel 2) Noise insulation from everywhere, which is not a surprise given 40 rooms!! 3) Outdated needs renovated throughout! 4) fee arriving after 8pm is an insult 5)given the cost of a weeks stay, it would have been appreciated to have a few complimentary tea bags/coffee sachets, as shops were closed on arrival! 6) Room looked nothing like the photos on line! The table was a piece of composite on top of a stand, it hardly took four chairs round it! 7) bathroom tiles were chipped. 8) apart from the good skiing the accommodation was very poor for the money!!

Probably the worst value for money you can get. The apartment is old and tired - it is dark, and does not look at what the photos say. The kitchen light is not working, the fridge had to be restarted. The cutlery is old and cheap. The coffee maker is dirty The living room/ kitchen is super small and the chairs are too low for the table. You don't have space to sit at the table and do something in the kitchen. The bathroom shower is broken and therefor you need to hold the shower head when using it. The wifi does not work at any acceptable speed. The bed is not a reel bed but a sofa bed. Everything is dusty and now well cleaned. The microwave kind of 'hangs' above the table - unusable if you want to sit at the table,. When checking in a couple of minutes after 8pm you need to pay a fine. You cannot use the front door, but are re-routed through some back door. There is barely enough parking space. I can keep on going - the people who own this place never invested any cent in the past years, and just are trying to rip off tourists. I am sure they will keep on doing this as the winter olympics are coming and many teams will be training in Livigno. it is sad for the reputation of skiing that you have to pay so much for such a poor quality. We have paid 710 EUR for 3 nights/ 2 persons

Great value for money

In a town with lots of other choices the poor admin, attitude and standard of this hotel simply doesn’t stack up against the other establishments. Sadly putting profits before customer service will result in customer dissatisfaction- one can only hope that they realise they can only do this for so long before the word gets out.