Cap Vermell Grand Hotel Reviews

Parking and valet fees are free! I was able to stay comfortably as they unloaded and moved all my luggage. It's a shame that it's a bit far from the tourist attractions, but it's not inconvenient as there are many things to do within the resort. The room was very spacious, so it felt like it was a private accommodation, which was nice!

It was a bit far from the center, which was disappointing, but the price was cheaper. The staff was friendly, but there were times when they left out things they said they would take care of because it was a honeymoon, and some of the facilities were broken. Other than these things, I am living very comfortably.

It was my first time staying at a 5-star hotel and it was really, really, really nice. Breakfast is made exactly as you order, so it tastes good!! It's such a shame that I only took a day off, so I'll definitely go back next time I come to Mallorca.

It is a place where you need a car to go, so the location is unfortunate. However, I think the service, cleanliness, etc. were the best during my trip to Spain. It was so good that I wanted to stay longer.

The room itself was spacious and cool with no air conditioner malfunction. I was satisfied with the cleanliness and well-stocked towels every time I went out. Both the reception and bellboy were friendly. As it was my honeymoon accommodation, I booked a place that was quiet and had a well-equipped restaurant, and I was very satisfied. The tapas bar was delicious, and the breakfast was also excellent. The sound of birds chirping every morning still lingers in my ears! It's quite far from downtown Mallorca, so I recommend coming just to enjoy this hotel! Even though I enjoyed everything during my 3-day stay, including the hotel's restaurant, spa, and swimming pool, it wasn't enough. It was really nice to be able to eat fresh fruit every morning. If you can afford it, I recommend a room with a terrace. A great hotel for families, couples, and friends! A taxi from the airport costs about 100 euros! If I go to Mallorca, I will definitely stay again^^

No need to say anything Best hotels in Mallorca

great hotel, amazing brasserie, good breakfast although not great. main problem was despite asking twice for a late checkout, there was 'no availability' happy to pay but still no. online almost total availability. why not! just didn't want to.

professional and helpful staffs. very good food. the facility is adequately maintained. pools are bit cold if not in summer. nearby beach is very nice (free shuttle service).

Whilst the hotel is generally beautiful and the pool area is lovely, we simply cannot recommend Cap Vermell. The service was impersonal and lacking generally. You might expect some service around the pool but alas… When I spoke to reception to complain that our room had not been cleaned one day, the staff member essentially tried to place the blame on me, when in reality they forgot to clean our room. Our room leaked when there was heavy rain outside. We notified them of this. You might expect an apology when paying this price….but no. Requests for additional decaf coffee pods were ignored… The restaurants are at best average and charge Michelin prices (we didn’t go to Voro … which actually has the stars, as it is adults only). The Japanese restaurant was closed (we were not made aware of this on booking). The kids meals are heavily salted and don’t include any veg (even at EUR14). The room was generally unclean (the grout is grubby, the edges around the sinks have grime that is not cleaned off). Despite our issues, we were not asked if we were happy with our stay on check out. Nobody cares. To top it off, they brought our bags down but left one on the buggy. I didn’t notice as I was strapping my son in his car seat in the car and my husband was settling the final invoice inside. The taxi driver obviously didn’t see this as it was left on the buggy by the hotel staff. I am told it will be posted to me but I will wait to see if that happens.

Loved our stay at this resort! It’s perfect if you’re looking to escape the busy island beaches as you can just relax by the pools all day. A few downsides though - make sure you reserve your tables in advance as we were turned away from the restaurant one evening due to the kitchen not being able to handle more than 4 tables at a time. Also, they don’t display wet floor signs so be careful when it rains as the area around reception is very slippery. I fell and injured my knee pretty badly. The room was lovely, quite big with a good view of the resort. In room amenities are perfect.

I visited this property when it was Park Hyatt. Though the hotel, rooms and facilities remain the same, some changes are made as the furniture looked different and the overall decor. Through the restaurant staff were pretty attentive and polite, I think the check in folks at front desk need to smile more often. They look too serious and not very pleasant at times. Food was good and the breakfast buffet is great, but food choices are limited at the restaurants. One restaurant serves 12-19 course dinners which is too pricey, one closed when we arrived and the other 2 didn't offer much to impress. Our first night at the tapa's bar didn't end well. We ordered tapas and fish, my entree arrived, but my sister had to wait for over 30 minutes to get her fish dish. The server said we are short on staff and the chefs was managing by himself. I was amazed for a 5 star property that charges $500-850 a night to be short on staff. I can say that while most of the property remains the same, the service quality is nowhere near Park Hyatt standards. Also the rooms need some light touch as the sink in the bathrooms look old and the caulking around it was visible.....not very attractive.

The surrounding area is very quiet. However, because it was very dark at night, I felt bored driving back after playing at the beach during the day.

Our stay at Cap Vermel was absolutely amazing! Could not have asked for a better place to stay in Mallorca. Great staff, restaurants and services! Will definitely be back.

This is NOT a 5 star hotel, more like a 3 star hotel. The only reason why I would give it 3 stars is because of the property, cleaning team, delightful breakfast team and the ROKA restaurant team. It would benefit if management at reception stayed at a true 5 star hotel so they know what kind of service they are expected to provide. Just read this used to be a Hyatt and from what I experienced they are still providing Hyatt level service which is mediocre but not a luxury 5 star at all. I work in the luxury bridal industry and will inform all my colleagues and clients to steer clear.