Novotel Hotels in London

The hotel was not too bad. In room 2303, where we stayed was lots of noises we didn't know where it was coming from. It was like we were in a boat with all the crecking and cracking noises. It was too expensive room for not being able to get a descent nice sleep. So, for that,we are not going back to this hotel again.

The hotel is next to the Greenwich Metro station and the bus stop is in front. A pleasant place, we always feel safe. The next has several restaurants. The hotel is new, excellent breakfast, with a variety of varieties. The hotel was very good, and my wife and our 12-year-old daughter were in a bed with Queen bed and a single bed/sofa. Big bathroom with bathroom.

It was our first time in London. End of August, almost all hotels are busy. It was important for us to find a hotel in a convenient location. at a reasonable price. And the choice fell on Novotel London Blackfriars Intuition did not fail us. From arrival to departure everything was top notch. Location is very convenient The room is big enough Very clean great view of the city from the window. Service at a high level Metro and buses nearby you can walk to many attractions. A minute walk from the hotel there is a Cut street with many cafes and restaurants in the evening it is very pleasant and tasty to sit there. But the best part is the hotel staff. who helped and cared for everything. I would like to especially note Alberto Biollino for His patience and desire to help. Next time in London we will stay again in I recommend Michael

Very nice hotel, tidy and clean , reception was very helpful . The breakfast was excellent , with variety of food and good customer service . Very close to tower bridge which is very convenient to meet friends in central london . I will stay next time here again

Some hiccups during checkin. We specified in our booking that we have 2 kids. We even stated their ages. When we arrived, they said booking is only made for 2 adults. I showed them everything I have to prove my booking. They said we used a 3rd party agent to book (ie trip.com). The agent made a mistake and we should talk to them. (What???? ) But they will do me a favour and do the talking… ?? (Doing me a favour like I did sth wromg??). In the end they upgrade us to a family suite, adding that it could be for 1 night only, they may require us to move and bla bla bla….. Yes you upgraded me but so what! Your staff’s attitude is the whole problem. I used a 3rd party agent, but it’s a company you approved of. When problems arise you blame it on customer?! I gave a 2/5 for service simply bcoz of the upgrade.

The hotel is in a nice and exquisite hotel. There are no twin beds, but there is a sofa bed. The transportation is very convenient. It is only 1 km from the London Eye. Nearby attractions can be completed without a taxi.

It is about 5-6 minutes away from the london bridge, there is a borough market nearby, and it is also very close to the Shard building. Although the room is not large, but it is clean, and the toiletries are full. There is free mineral water in the room.

This hotel was perfect;y placed for my visit to Hammersmith as well as central London. Easy to get to along the Piccadilly line, 10 mins to Hyde Park corner and 20 mins from Kings Cross. This is one of the larger Novotel hotels but the amenities are even greater and all the familiar comforts of this chain of hotels was there to enjoy. Very pleased with my choice especially the price given it isn’t right in the centre.

We love everything, in fact we are checking back in again early next month! Thank you Novotel Wembley! We really had a fabulous stay at your hotel. Your service is greatly appreciated!

As I was working at a convention at Excel this weekend this hotel is certainly perfectly situated within a 3 min walk. I arrived Friday evening and was met with a completely soulless and uninspired welcome. The room (I was on the 9th floor) was spacious and certainly clean on arrival. I've stayed in several Novotel's recently, but the design here again is lacking in any individuality and feels very oppressive. A large bathroom, lighting was adequate, and for some odd reason the designer felt there was a priority for an electric opaque panel that could allow your guest to watch you shower if they wanted?! Thankfully I was alone, i wouldn't have wanted to share as every time the bathroom is in use the entire room lights up as the light bleeds through the floor to ceiling panel. The bathroom seemed lacking in any toiletries, and had nothing in the shower cubicle so I had to use the hand soap (I normally pack my own but other experiences in this chain gave sufficient toiletry options). In the morning I discovered the drain was blocked and so I partially flooded the bathroom as I hadn't fully noticed, it took nearly 10 minutes for the water to eventually run away. A call to reception got this fixed for my return that evening. Frustratingly as a tea drinker I am always baffled as to how coffee drinkers get so many options, but I only get 2 satchets of breakfast tea. Prob in 7/10 hotels I now stay in housekeeping always fail to acknowledge that I have only drunk tea and don't bother to replenish, something I only discovered as I woke up at 5am. Is it really that hard when they have replaced the milk? My room was warm upon arrival, so I dialled the control off. I woke several times in the morning due to the heat, opening the window made little difference as there is no air flow and just the sound of outside units whirring. I turned the control off but it made no difference and after a weekend its stifling, not helped when housekeeping leave the mirror light on which generates yet more heat. The bar was a miserable experience, the staff are completely unwelcoming, barely speak to you, don't listen to your order and seem unable to even acknowledge you. 2 friends came to meet me on Saturday night and had the same experience so we opted to go to another hotel bar for drinks and food instead. On arrival I had asked for the wine list/bar menu, but was told what I was given was completely outdated and incorrect...so why is it not replaced? Breakfast was OK, again just lacking in any form of customer engagement. All in all it was a functional space with a comfy bed but in this area it comes at a premium. It's a spacious hotel that just lacks any warmth, either in the decor OR in the customer interaction from the staff. I stay in several of the other chain's hotels up and down the country so was a little surprised by this experience, I won't be staying here again on my next visit to Excel.