Novotel London Paddington

We stayed here for two nights with our family and had a great time. The room was clean and comfortable, and the staff were warm and welcoming throughout our stay. It was a relaxing experience overall, and we’d happily come back again.

Breakfast was good and the executive room was very impressive. On the first day, my room was wrongly assigned, but the duty manager quickly resolved the issue and upgraded my room on the second day. However, there was a problem with the mounted shampoo and shower gel dispensers; they fell to the floor. Although they were fixed the next day, they fell again. Fortunately, I wasn't injured

Hotel reception clean staff friendly and professional, I would advise getting some mattresses not very comfortable and pillows have to be the worst I’ve slept on, there was a dirty tissue under the bed, I wasn’t touching it of moving it, and there was a pr of socks in the room which they didn’t move

Booked 1 night Executive room as we have an early flight next morning. Located next to Paddington station for Heathrow express. It is 10 mins walk on street level. Highly recommend for travellers requiring to go Airport in 15 mins.

Absolutely lovely hotel, all staff very friendly and helpful. Great, quiet area and fabulous stay by all of us- thank you Novotel Paddington & Trip.com!

Hello, I am writing this review to honestly share our experience, especially to help families with young children. If you are looking for a hotel suitable for children up to six years old, this is not a good option. The swimming pool is not child-friendly. It is 1.55 meters deep throughout and has no shallow area or seating ledges to rest. There is nowhere to sit and relax in the pool. I am 1.72 meters tall and still had to stand on my tiptoes while holding my five-year-old daughter the entire time. It was very uncomfortable and stressful instead of relaxing. We also had repeated issues with the magnetic room key card. It kept stopping working, and we had to go to reception twice to fix it. Additionally, we requested a comb because there was none in the room and we had forgotten ours. We were told it would be brought to us, but it never arrived before we checked out. The restaurant dinner was also very disappointing. The food had no flavor or seasoning at all. I ordered a carbonara, and the pasta was extremely overcooked and completely bland. Considering the high price we paid, the quality was unacceptable. We stayed only one night and decided to leave because the experience did not meet our expectations. I hope this review helps other families make an informed decision. Sincerely,

Very dated, may be a 4 stars 20 years ago but don’t think it will make it today.

What a lovely hotel. The staff were very friendly, helpful and polite. The food was very good and quite a varied choice. The location of the hotel was brilliant, within lovely green and quiet surroundings. Quite a few little outlets and eateries within walking distance. Would be more than happy to stay there again, and would definitely recommend. Also had a lovely swimming pool, sauna and gym as a bonus.

We felt totally disappointed ,at the hotel on arrival we where told that there's no swimming pool ,which is the reason for booking this hotel. It was a joint birthday my grandsons & Husbands, present from me ,and I booked us up for lion king! I approached 2 members if your team at reception, and the response was you can have a refund. I explained we are from Southampton. And it was a surprise birthday present! Then another member of your staff ,said here is a card for bar. As a apology but my husband went to the bar & the card was taken off him! Our room was small with no plug sockets by bed ,my grandson has ADHD which go him was devastating and he had to sit on the floor,to play his ipad... This morning our breakfast arrived @9am everything was cold & we had no toast but lots of jams ,rice crispy with no milk. The fruit was horrible slimey & tastaed decussting! So thank you for ruining what should of been a memorable occasion for myself Husband & grandson. Feeling disappointed is a understatement!!!! Regards M.Collier